Director of Telehealth at Austin Cryo Ventures LLC – Austin, Texas

The Director of Telehealth leads the strategy, development, and operations of Restore's national telehealth platform. This role oversees a provider network of approximately 40 Nurse Practitioners delivering more than 15,000 virtual consultations per month across 40 states and is accountable for scaling systems, workflows, and performance to support rapid growth in advanced medical services.

This leader balances clinical excellence, regulatory compliance, operational efficiency, and consumer experience while building a high-engagement, high-performance provider culture. As Restore launches and scales TRT consults, blood panel reviews, peptide consultations, GLP-1 programs, and personalized wellness plans, this role plays a central part in shaping the future of Restore's medical platform.

Job Title: Director of Telehealth

Location: Remote

Department: Medical Operations / Telehealth

Reports to: Chief Medical Officer / VP of Medical Operations

Job Type: Full-Time, Exempt

• Synchronous telemedicine visits

• Asynchronous clinical reviews

• Order and protocol reviews

• GLP-1 consultations

• TRT and hormone optimization consults

• Blood panel interpretation and follow-ups

• Peptide consultations

• Personalized wellness planning

• Design, launch, and scale telehealth programs aligned with Restore's long-term medical growth strategy

• Partner with executive leadership, medical leadership, operations, technology, and compliance teams to drive adoption and change management

• Identify opportunities to expand access, improve utilization, and enhance the consumer journey

• Lead day-to-day telehealth operations across a multi-state provider group

• Build and optimize scalable systems, workflows, and staffing models to meet volume and growth targets

• Oversee telehealth platforms, EMR/EHR integrations, scheduling systems, and clinical workflows

• Manage telehealth budgets, vendor relationships, and cost-efficiency initiatives

• Lead and engage a distributed provider group, fostering accountability, consistency, and a strong clinical culture

• Partner with Medical Directors to develop, approve, and maintain clinical protocols and standards of care

• Support provider onboarding, training, performance management, and retention

• Ensure compliance with HIPAA, state and federal telemedicine regulations, and provider licensure requirements across 40+ states

• Collaborate closely with legal, compliance, and medical governance teams

• Monitor regulatory changes and proactively adapt telehealth models as needed

• Define and track KPIs related to access, efficiency, quality, provider productivity, and consumer experience

• Use data to identify bottlenecks, improve consult throughput, and optimize clinical capacity

• Continuously refine telehealth offerings based on outcomes, trends, and patient feedback

• Advanced degree preferred in Healthcare Administration, Nursing, Public Health, or a related clinical field

• Certifications such as PMP, CPHIMS, or similar are a plus

Leadership & Management

• Proven experience leading cross-functional teams and distributed clinical providers

• Strong people leadership with the ability to build a culture of accountability, engagement, and growth

Telehealth & Technical Expertise

• Deep familiarity with telehealth platforms, EMRs/EHRs, digital workflows, and data security

• Ability to partner effectively with technology teams to improve system performance and scalability

Regulatory & Clinical Acumen

• Strong working knowledge of healthcare regulations, telemedicine laws, and licensing requirements

• Ability to bridge clinical standards with operational execution

Strategic & Growth Mindset

• Experience scaling programs in high-growth healthcare or virtual care environments

• Data-driven decision maker focused on efficiency, quality, and consumer experience

In your first 90 days, you will have built trust with your provider team, established a clear picture of operational gaps, and begun aligning key stakeholders around a shared telehealth roadmap. Within six months, you will have implemented measurable improvements to workflows, compliance oversight, and provider performance. Within a year, Restore's telehealth platform will be operating at a higher level of scale, consistency, and clinical quality — with the infrastructure and culture in place to support continued growth.

Restore Hyper Wellness is the award-winning creator of Hyper Wellness — a revolutionary category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you're part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.

• Be part of an industry-leading company at the forefront of wellness innovationPioneering Wellness:

• Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every dayImpactful Work:

• Work in a dynamic environment where you'll collaborate across multiple departments, contributing to a comprehensive wellness strategyInnovation and Collaboration:

• Enjoy complimentary access to Restore's cutting-edge therapiesCommitment to Employee Wellness:

• Access opportunities to develop your skills, advance your career, and help shape the future of wellnessGrowth and Development:

• Competitive salary and annual performance bonus

• Comprehensive insurance benefits effective within 30 days

• 401(k) with up to 4% company match

• Monthly fitness reimbursement

• Flexible PTO

• Complimentary and discounted therapies in-studio and in-office

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.