Director of Service at WESTERN PUMP Inc – Poway, California

Director of Service Lead High-Performance Petroleum Service Operations

• Company: WESTERN PUMP Inc.

• Salary/Pay Rate: $170,000 $190,000 annually plus Performance-Based Bonus.

• Location: Corporate Headquarters Poway, CA.

• Job/Employment Type: Full-Time | Exempt.

• Mandatory Licenses & Certifications: None Required.

You will serve as the visionary leader for our field service division, driving the strategy for maintenance, repair, and compliance of critical petroleum equipment systems. This role empowers you to scale operations and mentor a multidisciplinary team while positioning the company as a premier industry partner.

• Direct all service operations including dispatch, emergency response, and preventive maintenance to maximize uptime.

• Analyze P&L data to drive division profitability and sustainable recurring revenue growth through service contracts.

• Strengthen the service team by coaching managers and technicians to achieve peak technical and operational performance.

• Execute high-level service standards by establishing and monitoring KPIs such as first-time fix rates and response times.

• Oversee strict adherence to a zero-incident safety culture and regulatory compliance with OSHA, EPA, and NFPA standards.

• Resolve complex customer escalations to maintain our reputation for technical expertise and long-term accountability.

• Coordinate with sales and engineering teams to ensure seamless delivery of turnkey system upgrades and installations.

• Proven leadership experience in service operations within petroleum equipment, industrial services, or construction.

• Strong technical knowledge of fueling systems including UST/AST, dispensers, piping, and environmental systems.

• Demonstrated success in managing P&L and driving operational excellence for large, multi-disciplinary teams.

• Proficiency in utilizing ERP or service management systems to track KPIs and labor utilization.

• Bachelors degree in Business, Engineering, Construction Management, or equivalent professional experience.

• Advanced experience in managing high-growth maintenance contract portfolios.

• History of implementing innovative training programs for field technician certification and retention.

• Competitive annual salary with performance-based bonus opportunities.

• Bi-weekly pay cycle.

• Comprehensive Medical, Dental, and Vision insurance.

• Retirement savings program and life/disability insurance options.

• Generous paid time off including holidays, vacation, sick leave, and parental leave.

• Company vehicle or mileage reimbursement provided.

• Tech package including a smartphone or tablet.

• Access to paid training, professional certifications, and referral bonuses.

WESTERN PUMP Inc is an industry leader in petroleum, automotive, and transportation infrastructure construction. We serve commercial, industrial, and government clients with turnkey installations that are critical to operational performance. We invest in our people and maintain the highest standards of safety and execution.

WESTERN PUMP Inc is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.