Temporary Contact Center Representative - Houston at Premier America Credit Union – Houston, Texas

Job Title: Temporary (90-day) Contact Center Representative – Chatsworth onsite

Overview:

Temporary Contact Center Representative will, under supervision, be responsible for delivering an exceptional member experience when handling member telephone requests. The position is responsible for safeguarding member data and credit union resources by

adhering to all member identification policies and procedures. The CC Rep will assist Credit Union member questions regarding their Credit

Union accounts. Meet or exceed department standards for agent performance.

What You Will Do in this Temporary Role:

· Follow credit union member authentication policies and procedures to properly identify members.

· Represent the Credit Union in a courteous and professional manner on inbound service calls.

· Follow the credit union’s established policies and procedures for meeting service standards.

– Delivers an elevated member experience with each member interaction.

– Team member models behaviors that align with Premier America’s Core Values.

What We Are Looking For This Temporary Role:

· A minimum of one (1) year of credit union or call center customer service experience.

· Experience working in a financial institution call center or branch office preferred.

· High school graduate or equivalent.

· Fluent bilingual Spanish is a plus.

· Ability to speak clearly and succinctly.

· Excellent listening and verbal communication skills.

· Strong attention to detail and adherence to bank security protocols.

· Ability to work well under pressure.

· Solid writing skills, including a firm grasp of spelling, grammar, and email etiquette.

· Ability to use a personal computer and related software applications including Microsoft Word and Excel.

Pay Grade Info:

The base pay range for this position is: $21-24/hour.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace