Entry Level IT Help Desk at Transwest Inc – Brighton, Colorado

The IT Help Desk Technician serves as the first point of contact for employees seeking technical assistance. This role focuses on responding to support tickets, troubleshooting basic technical issues, and ensuring a positive user experience. The ideal candidate is customer-focused, eager to learn, and comfortable working in a fast-paced support environment.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for incoming IT support requests (tickets, email, phone, and walk-ins).
• Troubleshoot and resolve basic technical issues related to computers, software, and user access.
• Log, track, and update support requests using the ticketing system (Zendesk).
• Escalate more complex issues to senior IT staff when necessary.
• Assist users with password resets and account access issues.
• Support onboarding and offboarding tasks, including setting up and disabling user accounts.
• Provide basic support for applications such as Microsoft 365, Google Workspace, and internal systems.
• Assist with setting up workstations, laptops, and peripheral devices.
• Deliver basic user guidance and training (e.g., email setup, system navigation).
• Maintain accurate documentation of issues and resolutions.
• Collaborate with other departments to ensure timely issue resolution.
• Perform other duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Primarily office-based, on-site role.
• May require occasional lifting of up to 20 pounds (equipment setup).
• Frequent use of computers and standard office equipment.
• Required manual dexterity and eye-hand coordination for data input.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• 0–2 years of experience in a help desk, customer service, or technical support role.
• Basic understanding of computer systems, software, and troubleshooting concepts.
• Strong customer service and communication skills.
• Ability to follow processes and document work clearly.
• Excellent verbal and written communication skills.
• Detail oriented.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary
• Compensation Range: $35,000 - $40,000
• Reports To: IT Director
• Closing Date: Open Until Filled