Enterprise Customer Success Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in the United States.

The Enterprise Customer Success Manager will be responsible for driving adoption and long-term value for a complex B2B SaaS platform. You will serve as the trusted advisor for enterprise customers, managing account lifecycles, onboarding, training, and success plans. This role involves close collaboration with cross-functional teams to ensure customer goals are achieved, while coordinating multiple projects simultaneously. The ideal candidate thrives in a fast-paced, remote-friendly environment, has strong project management and communication skills, and can translate technical concepts into actionable business outcomes. You will help shape how customers integrate the platform into their workflows, ensuring measurable success and advocacy. This position offers the opportunity to work on cutting-edge AI governance tools and make a tangible impact on enterprise operations.

• Lead enterprise-wide adoption of the platform, managing projects and coordinating internal teams for timely and successful delivery.
• Oversee the full customer lifecycle, including onboarding, training, support, business reviews, retention, renewal, expansion, and advocacy.
• Define and execute customer success plans that align with business objectives and milestones.
• Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.
• Act as the primary point of contact for enterprise customers, translating technical concepts into actionable insights and aligning cross-functional resources to meet customer needs.

• 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS organizations.
• Proven track record of managing and growing large enterprise accounts.
• Strong project management skills, with experience leading multiple concurrent customer engagements.
• Exceptional communication skills, able to articulate complex concepts to both technical and non-technical audiences.
• Experience collaborating across Sales, Product, and Engineering teams to deliver customer outcomes.
• AI fluency or willingness to learn AI concepts.
• Highly desirable: experience in startup environments, managing Fortune 500 customers, implementing GRC software, and familiarity with AI governance frameworks.
• Ability to support US time zone hours (EST or CST).

• Competitive salary and equity opportunities.
• Health, dental, and vision insurance coverage. Ergonomic benefits to support home or office work setups.
• Co-working space reimbursement and support for in-person meetups.
• Unlimited paid time off to promote work-life balance.
• Generous parental leave, up to 12 weeks.
• 401(k) retirement plan (US employees).
• Opportunities to collaborate with a highly innovative, distributed team and participate in company-wide offsites.