Pro Stock Sales Associate at Plimpton & Hills Corp Inc – Springfield, Massachusetts

Pro Stock Sales Associate

Reports To: Branch Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: Springfield, MA

Position Purpose:

Assist customers and fill their HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. May also assist plumbing and heating customers with their orders at times. Keep knowledge of HVAC parts and supply up to date and accurate.

Essential Functions:

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• HVAC experience and knowledge required.
• Counter sales experience preferred.
• Familiarity with industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.