Senior Service Coordinator at Fastsigns Everett-Lancaster-York – Everett, Washington

Position Title
Senior Service Coordinator

Employment Status & Work Hours
Non-Exempt, Full-Time
Monday to Friday, 8:00 AM to 4:30 PM

Position Summary
Are you energized by fast-paced environments, detailed work, and delivering an exceptional customer experience every time?

The Senior Customer Service Coordinator is a vital member of our customer operations team. In this role, you’ll oversee ecommerce order processing, manage high-volume customer communications, and support custom product orders with precision and efficiency. You’ll ensure every order moves seamlessly from
entry to delivery — accurately, on time, and aligned with customer expectations.

If you’re detail-oriented, confident working in CRM and ERP systems, and enjoy balancing customer interaction with operational execution, this is a role where you can truly make an impact.

Compensation & Benefits
● $30.00 to $31.00 an hour (depending on level of experience)
● Comprehensive benefits include Medical, Dental and Vision Insurance
● Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident
● 401(k) Retirement Plan with employer match
● Eligible to participate in company bonus program
● Paid Time Off: Accrue up to 120 hours per year
● 7 paid holidays plus 1 Floating Holiday
● Opportunities for career advancement

What You'll Do
● Process and execute ecommerce customer orders accurately using CRM and ERP systems.
● Manage shared customer inbox communications with speed, clarity, and professionalism.
● Monitor order status and proactively provide updates to customers.
● Handle shipping inquiries, tracking updates, and order follow-ups.
● Create and enter custom SKU items (primarily design modifications to existing products).
● Ensure custom orders meet exact customer specifications and internal standards.
● Conduct daily Work-in-Progress (WIP) review and take action to maintain workflow efficiency.
● Work with team on special initiative, VIP, and high priority, high visibility projects.
● Collaborate cross-functionally with sales, production, and operations teams.
● Track weekly goals and performance metrics to meet department expectations.
● Assist with routine reporting and administrative support as needed.

Required Qualifications
● High school diploma or GED.
● Minimum 3 years of customer service experience.
● Experience working with CRM software and ERP systems.
● Strong written and verbal communication skills.
● Proven ability to manage multiple priorities and meet deadlines.
● High attention to detail and accuracy in order entry and data management.
● Proficiency with Microsoft Office or similar productivity tools.

Preferred Qualifications
● Bachelor’s degree in Business Administration, Communications, Supply Chain Management, Operations Management, or a related field preferred.
● Experience in ecommerce order processing, order management, or inside sales support.
● Familiarity with CRM systems, ERP systems, and shipping/fulfillment workflows.
● Experience supporting product customization.

Get to Know Us
Come be a part of the #1 FASTSIGNS location globally, right here in Everett!
Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and
we can’t do it without the best people and team. We are looking for a passionate co-worker, great communicator and an excellent person to be a critical
part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
● Communication (the key to our success)
● Performance (help us grow as individuals and as an organization)
● Kindness (a place where everyone can thrive) as the foundation on which to build.

Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.

We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.