Tax Call Center Rep. at INFO ORIGIN INC – Indianapolis, Indiana

Job Title: Inbound Call Center Representative

Location: Indianapolis, IN
Work Type: Onsite
Duration: Long-Term Contract
Interview Process: Phone Screen + In-Person Interview

Position Overview

A Customer Service-Oriented Inbound Call Center Representative to support taxpayers in a fast-paced environment. This role involves handling inbound calls, addressing tax-related inquiries, and providing accurate and timely assistance while maintaining strict confidentiality and professionalism.

Key Responsibilities

• Deliver high-quality customer service by handling inbound calls in a high-volume call center environment
• Assist taxpayers with inquiries related to tax filing, payments, and procedures
• Apply training knowledge and available resources to research and resolve issues effectively
• Navigate internal systems and databases using basic computer skills
• Communicate clearly and professionally with proper grammar, spelling, and tone
• Maintain compliance with ethical standards and confidentiality requirements
• Handle challenging customer interactions with patience and professionalism

Required Qualifications

• High School Diploma or GED
• Proven experience in customer service, preferably in a call center or professional setting
• Strong verbal and written communication skills
• Ability to analyze, research, and resolve customer inquiries
• Experience working in a fast-paced, high-volume call center environment
• Ability to handle sensitive information with confidentiality and integrity

Preferred Qualifications

• Prior experience handling tax-related inquiries or knowledge of tax regulations
• Associate’s or Bachelor’s degree in Accounting, Finance, or related field
• Experience working in a government or public sector environment