EV Operations Manager at Watu – Kigali

The EV Operations Manager will lead and manage Watu Credit Rwanda’s Electric Vehicle operations end-to-end, ensuring efficient execution across procurement, customer onboarding, loan disbursement, fleet and portfolio management, after-sales support, and ownership transfer.

The role is responsible for driving operational excellence, strong portfolio performance, excellent customer experience, and scalable EV business growth.

• Coordinate EV procurement, supplier management, and spare parts ordering
• Ensure proper inventory tracking and stock availability
• Oversee customs clearance, registration, and asset documentation
• Maintain accurate records of all EV assets

• Supervise loan processing and bike disbursement process
• Ensure complete documentation and compliance before asset release
• Improve turnaround time from approval to delivery
• Enforce credit and operational procedures

• Monitor fleet performance, repayments, and utilization
• Manage portfolio quality and early delinquency response
• Work closely with collections and recovery teams
• Ensure accurate tracking of all asset statuses

• Ensure efficient handling of customer issues and queries
• Improve service response time and customer satisfaction
• Reduce operational delays affecting customer experience

• Manage end-of-loan ownership transfer processes
• Ensure timely and compliant transfer of ownership documents
• Liaise with relevant authorities where required

• Lead and develop EV operations, sales support, and field teams
• Set performance targets and conduct regular performance reviews
• Build a high-performance and accountable team culture

• Deliver accurate operational reports (weekly/monthly)
• Ensure compliance with internal policies and regulatory requirements
• Support audits and maintain proper documentation standards

• Strong operational leadership and execution skills
• Experience in credit, asset financing, mobility, or operations management
• Data-driven decision-making and analytical thinking
• Strong problem-solving and process improvement mindset
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• High integrity, accountability, and attention to detail

• Bachelor’s degree in Business, Finance, Operations, Supply Chain, Engineering, or related field
• Minimum 5 years’ experience in operations, asset finance, microfinance, or mobility sector
• Experience managing teams and field operations
• EV or motorbike financing experience is an added advantage
• Strong proficiency in English and Kinyarwanda