Call Center Representative - Appointment Setter (2nd shift) at Aspen Windows – Lancaster, Pennsylvania

WHO WE NEED

Our focus isn’t on just hiring people—it’s on assembling the right team. That means we’re looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.

WHO WE ARE

We are Aspen Home Improvements. We’re a customer service company first—home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.

We want people who embody our core values and want to be the B.E.S.T.

Be A Solutionist - They focus on outcomes not obstacles and seek improvement.

Expand Your Boundaries - They desire personal and professional growth and new perspectives.

Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.

Trustworthiness - They are dependable and maintain integrity.

WHAT’S NEXT

Some things you just don’t hear—you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you’re ready to work with a team that feels more like a family, apply today. If we connect on the phone, we’ll invite you in for a face-to-face interview! If the team feels that spark in you—the one that drives us every day—then quite possibly you’ll become the next driving force that helps our family grow even stronger!

• Setting/Re-setting quality appointments
• Set follow up appointments for calls that did not close at the initial visit
• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Work with the client to verify or clarify information
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance

• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Strong critical thinking and decision making skills
• Bilingual speakers preferred
• Second shift Wed-Sun

• 401K Match
• Paid Training
• Paid Time Off
• Paid Holidays
• Company Events and Trips