Customer Service Representative at Palmer Hamilton Llc – Elkhorn, Wisconsin

Palmer Hamilton, LLC, a leader in design-forward, turnkey furnishing solutions for K-12 and commercial environments, is seeking a proactive and detail-oriented Customer Service Representative to join our Customer Service team. This role supports our customers, dealers, and internal partners by managing inquiries, processing orders, and providing exceptional support throughout the sales and fulfillment process.
The ideal candidate is professional, customer-focused, and thrives in a fast-paced environment. This is a great opportunity to develop a long-term career with a growing company that values collaboration, innovation, and service excellence.

Key Responsibilities:
- Serve as the primary contact for customer, dealer, and vendor inquiries
- Respond to phone calls and emails in a timely and professional manner
- Provide accurate information regarding products, pricing, orders, and policies
- Process quotes and purchase orders and support order entry workflow
- Update and maintain customer data and project information in Microsoft Dynamics 365 CE
- Proactively communicate order status updates, including backorders and delivery timing
- Partner with internal teams to ensure accurate and timely order fulfillment
- Support regular reporting and customer documentation needs

Qualifications:
- High school diploma or equivalent; Associate degree preferred
- 1 to 2 years of customer service or administrative experience preferred (manufacturing / B2B a plus)
- Strong verbal and written communication skills
- Proficient in Microsoft Office; experience with Microsoft Dynamics 365 CE a plus
- Strong organizational skills with attention to detail and accuracy
- Ability to multitask and manage competing priorities effectively
- Positive, team-oriented approach and commitment to high-quality customer service

Why Palmer Hamilton:
- Established, growing industry leader with a collaborative culture
- Opportunities for professional development and advancement
- Mission-driven organization supporting education and commercial environments
- Competitive compensation and comprehensive benefits

Palmer Hamilton, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.