Non-Medical Case Manager at Professional Solutions – Camp Lejeune, North Carolina

Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT) Support Services. We are currently seeking a Non-Medical Case Manager to join our team of professionals in support of the U.S. Marine Corps Wounded Warrior Regiment.

Essential Duties & Job Functions. 

• Demonstrate compassion, patience, and understanding in dealing with individuals with varying support needs.
• Work cases until all issues have been resolved before transferring them back to the WWCC or Contact Centers for continued outreach and support. 
• May provide a 120-day post End of Active Services for a Recovering Service Member whose case was supported by a Recovery Care Coordinator while on active duty 
• Performs related work as assigned.

Job Requirements (Education, Experience, Professional Associations)

Required Education

• Bachelor’s Degree combined with 3 years’ of experience working with the federal government or nonmedical case management field; OR
• High School Diploma combined with at least 5 years’ experience associated with non-medical case management or related field identifying needs and paring with resources and providing guidance to service members.

Required Experience

• Counseling experience or similar work in civilian community service settings.
• Strong interpersonal communication skillset including negotiating skills.
• Excellent oral and written communication skills.
• Knowledge of Marine Corps culture; understand the significance of the cultural bond and Marine ethos needed when dealing with Marines.
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Clearance

• Must be a United States Citizen.
• Must possess a favorable and current adjudication at the T-3, T-3R, NACLC, or higher level.
  • Active DoD Security Clearance is highly desired.

Additional Information

• Hours of Operation: 0800-1630 ET Mon-Fri.

*As a condition of employment, employees must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.