Warranty Claims Specialist at BERTRANDT US INC – Detroit, Michigan

Ready to Drive the Future?

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today.

General Benefits:

• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment

The automotive Warranty Claims Specialist is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair.

• The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner.
• Provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing.
• Adjust and approve claims for payment, and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. Responsible also for ensuring that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits.
• Track warranty trends, trains dealer staff, new corporate employees and field employees regarding the OEM Warranty Policy and Procedures, and SAGA as it pertains to Claims Adjusting.
  

• 1 - 3 years of experience in a similar or related function and field
• Experience in data analysis
• Proficiency in MS Office/Office 365 tools, especially with Excel
• Detail oriented with good follow-up skills
• Thoroughness in data finding and report writing.
• Ability to be clear and concise in documentation
• Excellent communication skills (verbal, written)
• Ability to work with internal and external teams to accomplish objectives
• Education - HS Diploma or GED. Some college preferred.