Care Coordinator at Stella Mental Health – Murray, Utah

Stella Mental Health is a leading provider of breakthrough mental health treatments for depression, PTSD, and anxiety. We use cutting-edge modalities, such as ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS) to help our patients achieve lasting relief. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

We are currently looking for a full-time Care Coordinator in our Murray, Utah clinic location. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients. This position assists with scheduling appointments, maintaining accurate records, and ensuring patient accounts are current and up to date. This role also provides high quality insurance benefit knowledge, billing services, and administration support to our patients and providers.

Responsibilities:

• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications:

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• medical insurance: 1 year (Preferred)

Why work with us?

At Stella, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and passionate about providing excellent patient care, we encourage you to apply. We can’t wait to hear from you!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person