Inside Sales Coordinator at EKK Eagle America Inc – San Antonio, Texas
About This Position
General Position Summary:
The Inside Sales Coordinator (ISC) is a full-time, exempt position responsible for managing internal sales activities for assigned customer groups. This includes handling new inquiries, coordinating customer and part setup, and supporting the overall sales pipeline. This role requires close collaboration and continuous communication with Sales Managers, Product Management, and Sales Support Specialists. The ISC also facilitates customer inquiries with EKK plants and suppliers to ensure timely, accurate, and customer-focused responses.
Essential Job Functions:
• Respond to customer quote inquiries via email or portals (e.g., SCV/Ariba).
• Coordinate account management with Account Managers and Sales Support Specialists.
• Manage CRM inquiries (prototype samples, quotes, test requests, tooling).
• Track and improve data accuracy and sales process efficiency.
• Submit requests for costing and trial part builds; organize factory quotes.
• Communicate customer-specific requirements to relevant stakeholders.
• Collaborate with Sales and Operations to ensure timely delivery of requested information.
• Generate and distribute sales reports for management.
• Provide item master data, pricing, and cost information for QuickBooks input.
• Support assigned account team in daily operations.
• Verify contracts with internal stakeholders.
• Facilitate resolution of customer issues between EKK plants or vendors.
• Assist with promotional materials and coordinate with Product Management and Marketing.
Requirements:Knowledge, Skills & Abilities:
• Strong customer service, marketing, and sales account management experience.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail; ability to multi-task.
• Positive, dependable, and adaptable attitude.
• Proficiency in Microsoft Office Suite; CRM experience preferred.
• Ability to build strong internal and external partnerships.
• Self-starter with quick learning ability and problem-solving skills.
• Customer-centric approach with innovative thinking and willingness to take informed risks.
Required Job Related Certificates/Licenses:
Bachelor’s degree and a valid driver’s license