Client Sales Specialist at SFS Group USA, Inc. – Norcross, Georgia

• Service the customer by entering orders, responding to inquiries and concerns, and prospecting proactively to support achieving business sales goals

• Enter orders and requests for quotes in the ERP System.
• Prioritize customer service activities, including entering, tracking, and releasing material for shipment in the ERP System.
• Update customers on product and deliveries.
• Deliver timely customer service support via email and over the phone.
• Manage incoming telephone calls professionally, efficiently, and with excellent communication skills.
• Effectively present and discuss SFS products and services.
• Process returns and customer complaints, keeping management informed of all customer issues.
• Collaborate with Production Planning to understand production schedules and ensure inventory availability and timely completion of re-pack materials. Work closely with the scheduler to understand material lead times and ship from points.
• Collaborate with management on potential shipment delays, stockout issues that thwart on-time delivery, and other customer concerns.
• Manage credit card transactions and inquiries as needed
• Represent SFS at select customers as the primary point of contact
• Enter prospecting and customer service activities in the CRM system.

Desired Qualifications

• 2-5 years of customer service/ inside sales experience
• Manufacturing highly desired
• Previous ERP experience required, SAP experience highly preferred