Patient Financial Representative at Rehab Medical – Indianapolis, Indiana

• Conducts outbound and answers inbound calls and inquires in a professional manner.

• Responds to patient billing, insurance, and statement inquiries.

• Researches outstanding account balances and takes steps necessary to resolve payment issues.

• Requests credit adjustments and patient refunds when appropriate.

• Create cash sale and estimated invoices.

• Identifies issues attributing to account delinquency and discusses them with management.

• Answers questions related to Financial Assistance Program and processes applications for Financial Assistance.

• Answers escalated phone calls and uses effective de-escalation skills and knowledge to resolve concerns.

• Advanced computer skills including but not limited to data entry and Microsoft Office

• Ability to maintain confidentiality.

• Advanced health insurance knowledge.

• Ability to adapt and learn quickly in a changing environment.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Ability to work independently, be detail oriented and organized.

• Ability to meet multiple competing deadlines.

• Flexibility to perform other tasks as needed in an active environment.

Equal Opportunity Employer
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