Receptionist at PWP Health – Chicago, Illinois

About PWP Health

PWP Health is an innovative healthcare organization transforming lives through comprehensive behavioral health services. Our success is rooted in our core values, which drive our mission to promote community visibility, engagement, and growth in impact.

We’re building a team of passionate professionals who want to do meaningful work while driving excellence, integrity, and innovation in every area of behavioral healthcare.

About the role

The Receptionist serves as the first point of contact for PWP Health and plays a critical

role in creating a welcoming, organized, and professional clinic environment. This

individual supports daily front office operations, ensures a seamless client experience

from arrival to departure, and provides administrative coordination that enables our

clinical team to deliver high-quality behavioral health services.

Hours will be 12pm to 5pm Monday, Tuesday, Thursday, and Friday, and 1pm to 7pm on

Wednesday.

What you'll do

● Answering Phones: Handle incoming phone calls, route them to the appropriate

staff members, and provide information or assistance to callers.

● Greeting Clients: Welcome and assist clients as they arrive, creating a friendly

and welcoming atmosphere.

● Appointment Scheduling: Schedule and manage appointments for clients,

ensuring that the clinic's schedule runs smoothly.

● Check-In and Check-Out: Check clients in when they arrive and check them out

when they leave.

● Office Supplies and Inventory: Manage office supplies budget, order necessary

supplies when needed, and ensure inventory is well-stocked.

● Administrative Support: Provide general administrative support to staff

members, including filing, photocopying, and data entry.

● New Employee Orientation: Ensure all orientation documents are printed, photos

are taken, and arrangements are in place for the first day of orientation.

● Client Support: Offer assistance to clients who may have questions

Qualifications

● Education: Minimum requirement: High school diploma or equivalent. Additional

education, such as an associate's degree or vocational training in medical office

administration, is a strong advantage.

● Communication Skills: Strong verbal and written communication skills are

essential. You'll be the friendly face clients see first, so the ability to convey

information clearly and empathetically is crucial.

● Customer Service Skills: We're looking for someone who excels in customer

service. Being friendly, patient, and professional when handling inquiries and

concerns is key.

● Organizational Skills: Keeping things in order is your thing. You'll manage

appointment schedules, patient records, and administrative tasks efficiently.

● Computer Proficiency: Comfortable using office software like Microsoft Office

and electronic health records (EHR) systems. We'll teach you the specifics, but

basic computer skills are required.

● Empathy and Sensitivity: Compassion is a must. You'll interact with patients who

may be in distress, so empathy, patience, and sensitivity are essential.

● Confidentiality: We take patient privacy seriously. You'll need to adhere to strict

confidentiality regulations like HIPAA.

● Professionalism: A professional demeanor and appearance are essential when

interacting with patients and colleagues in a healthcare setting.