Claims Support Specialist (De Smet) at Goodville Mutual Casualty Company – De Smet, South Dakota

This position is responsible for performing a variety of claims customer service and secretarial duties, providing claims customer service to incoming callers, including agents, policyholders and claimants, verifying policy coverage and assisting the Claims Coordinator, Claims Supervisor and Claims Manager as needed.

a. Assist customers with claim inquiries.

b. Open, index, and scan incoming mail.

c. Notify adjusters of incoming documents/mail and any other messages.

d. Ensure proper mailing of claim checks and other daily correspondence.

e. Monitor claims email

f. Verify coverage on loss, build claims in the All Points system and send to appropriate adjuster.

g. Verify coverage and pay bills for glass claims through independent vendor.

h. Attend claim seminars and participate in claim associations.

i. Perform other duties as assigned by Claims Manager and Claims Coordinator III