User Acceptance Tester at Paradigm – Lombard, Illinois

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote User Acceptance Tester. The User Acceptance Tester (UAT) is responsible for planning, documenting, executing, and coordinating User Acceptance Testing activities across business-critical systems. This role partners closely with Business, IT, and Development teams to ensure solutions meet business requirements through comprehensive test coverage, clear documentation, proactive risk identification, and disciplined defect management throughout the testing lifecycle.

RESPONSIBILITIES:

Core UAT Execution & Planning

• Analyze and interpret business requirements, functional specifications, and technical designs to proactively identify all applicable testing scenarios, including positive, negative, boundary, regression, integration, and end-to-end test cases.
• Create, document, maintain, and execute detailed UAT test cases and test scenarios with clear steps, expected results, and traceability back to requirements.
• Develop and manage UAT test plans, testing schedules, and execution strategies aligned with sprint, release, and deployment timelines.
• Actively participate in sprint planning, backlog grooming, and release readiness discussions to ensure testability is addressed early in the delivery lifecycle.

Testing Lifecycle & Process Ownership

• Demonstrate strong knowledge of the end-to-end testing lifecycle, including test planning, test design, execution, defect management, retesting, regression testing, and UAT sign-off.
• Ensure UAT activities align with organizational testing standards, quality gates, and audit requirements.
• Identify testing gaps, risks, and dependencies early, and escalate testing barriers or quality concerns in a timely manner.
• Actively contribute to continuous improvement of UAT processes, templates, and best practices.

Defect Management & Azure DevOps (ADO)

• Log, track, and manage defects using Azure DevOps (ADO) with clear reproduction steps, screenshots/logs, severity, priority, and business impact.
• Collaborate closely with Development, QA, Business Analysts, and Project Managers to triage defects and validate fixes.
• Perform defect retesting and regression testing to confirm resolution and prevent reintroduction of issues.

Batch & Integration Testing

• Execute and validate batch job testing, including active batch processing, data validation, upstream/downstream dependencies, and error handling scenarios.
• Validate data integrity across interfaces, files, and system integrations impacted by batch or scheduled jobs.

Documentation & Communication

• Produce clear, thorough, and auditable testing documentation, including test cases, execution evidence, defect summaries, and UAT sign-off artifacts.
• Communicate testing status, risks, defects, and outcomes effectively to both technical and non-technical stakeholders.
• Provide guidance and support to business testers during UAT execution, including test script clarification and issue troubleshooting.

Post-Release & Production Readiness

• Participate in post-release validation, smoke testing, and defect evaluation to ensure production stability.
• Support release go/no-go decisions by providing clear UAT completion and risk assessments.
• Liaison with Development, QA, Business Analysts, Project managers, and the end users.
• Participate in scrum and release planning meetings.
• Estimate, prioritize, plan and coordinate testing activities.
• Active participant in UAT testing process improvement.
• Identify, analyze, and report on test failures.
• Apply business process knowledge to test cases.
• Escalate testing barriers when required.
• Work collaboratively with cross functional project teams regarding requirements clarification or issues presented in testing.
• Sign off business requirements for completeness.
• Work with users, systems analysts, development team, project managers, and IT testers to identify and document defects.
• Aide business user testing teams with test script clarification and troubleshooting of issues.
• Provide feedback on training materials as needed.
• Thoroughly document testing efforts in a clear, concise manner, with the ability to relay issues in a timely manner.
• Manage multiple assignments simultaneously, while working independently and with other employees
• Participate in post release testing and defect evaluation.
• Ensure all testing efforts meet company standards and goals.
• Collaborates and integrates with other Paradigm CCS departments.

QUALIFICATIONS:

• Bachelor’s Degree preferred in health related, business computer science or equivalent business experience.
• Excellent computer skills, including knowledge of current Microsoft operating system, and
• Strong hands-on experience with User Acceptance Testing methodologies and testing lifecycle processes.
• Proven ability to author and execute comprehensive test cases and scenarios, including negative and edge-case testing
• Microsoft Office products.
• Ability to work with Azure DevOps
• Creative, flexible, and ability to work well in a dynamic, high paced team environment.
• Decision making, clinical reasoning, and critical thinking skills.
• Problem solving and conflict resolution.
• Ability to prioritize and multi-task.
• Ability to work under pressure and meet deadlines.
• Proven interpersonal and leadership skills.
• Ability to function as a member of a team.
• Able to work with little supervision.
• Excellent attention to detail
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage multiple testing efforts concurrently in a fast-paced, Agile environment.
• Strong analytical, problem-solving, and critical-thinking skills.