What is the role of a Customer Care Supervisor at Jobgether?

The Customer Care Supervisor position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Care Supervisor job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Care Supervisor role?

Full-time or part-time position

What is the expected salary for this Customer Care Supervisor job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Care Supervisor position at Jobgether?

You can apply directly through the application link provided.

Customer Care Supervisor at Jobgether

Customer Care Supervisor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Supervisor in United States.

This role leads a team of Claims Support specialists responsible for resolving complex and escalated customer issues while maintaining high standards of quality, compliance, and timeliness. The Customer Care Supervisor ensures the smooth operation of daily workflows, coaches team members for performance and development, and drives key metrics such as CSAT, productivity, and SLA adherence. You will work closely with cross-functional teams including Engineering, Product, and Partner Operations to resolve system issues and optimize processes in a fast-paced, high-accountability environment. Success in this position requires strong analytical skills, proactive problem-solving, and the ability to manage both remote and on-site team members. The role balances hands-on management with strategic oversight, providing insights to leadership and fostering a customer-first culture.

Accountabilities:

Oversee daily claims workflows to ensure accuracy, compliance, timeliness, and SLA adherence.
Manage team performance across KPIs including CSAT, Quality, Productivity, Aging, and SLA, translating results into actionable plans.
Coach, develop, and mentor team members through 1:1s, performance management, and targeted development initiatives.
Conduct regular quality audits and use insights to improve processes and guide coaching.
Serve as the escalation point for high-risk or executive-level customer issues.
Partner with Engineering, Product, and Partner teams to resolve system issues and workflow failures in real time.
Provide data-driven reporting and insights to leadership to support strategic decisions and process improvements.
Foster a culture of accountability, customer-first focus, and compliance within the team.

Requirements:

Minimum 5 years of experience in claims management, contact center operations, or BPO management.
Proven experience managing remote agents and both voice and written communication channels.
Strong analytical skills and proficiency with data and reporting tools such as Google Suite, Excel, or Tableau.
Excellent communication, interpersonal, and problem-solving abilities.
Ability to thrive in a fast-paced, dynamic environment, prioritizing multiple tasks effectively.
Self-driven, with a strong sense of urgency and the ability to implement solutions proactively.
Demonstrated ability to coach and develop high-performing teams in a results-oriented culture.

Benefits:

Competitive salary range: $68,000 - $72,000 USD per year.
Fully remote position with flexible work arrangements.
Full medical, dental, and vision benefits.
Generous paid time off and holiday policy.
401(k) plan with financial guidance.
Stock options or equity participation in a growing, early-stage company.
Collaborative and supportive team environment with opportunities for professional growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Care Supervisor at Jobgether – United States

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