HVAC Service Technician at Hoover Electric Inc – Troy, Michigan

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking to continue our growth by adding a new Residential Service HVAC Technician who is both skilled and customer focused!

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What We Offer:

• Competitive Pay – $28 – $30 DOE
• Comprehensive Benefits Package:
• Medical, Dental, and Vision Insurance
• Prescription Drug Benefits
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company provided uniform, iPad, gas card and vehicle
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• Life Insurance
• NB Fitness Discount
• Ability to dispatch from home
• Consistent Weekly Work Schedule: M- F and on call rotation
• Ongoing Weekly Training – Enhance your skills both technically and professionally

What needs to be accomplished:

• While technical skills are essential, success in this role hinges on your ability to earn trust, communicate clearly, and deliver long-term value to homeowners.
• Diagnose, troubleshoot, and repair residential HVAC system issues efficiently and accurately (furnaces, air conditioning, heat pumps, ductwork, ventilation and thermostats).
• Educate homeowners on system operation, recommended repairs and maintenance options.
• Proactively recommend upgrades, preventative services, or improvements such air quality system
• Perform thorough whole-home safety inspections (60–90 minutes per visit)
• Prepare accurate service quotes and invoices using company software (ServiceTitan)
• Participate in ongoing technical and customer service training to improve customer communication and technical expertise

What success looks like:

• Complete 3–4 service calls per day
• Achieve a 70%+ conversion rate on recommended services
• Conduct comprehensive safety inspections on each call
• Contribute to membership plan sales
• Maintain a monthly callback rate of under 3%
• Build strong relationships with homeowners and deliver 5-star customer experiences

Traits that we Admire:

• Accountable: Positive and reliable with a strong work ethic
• Professional: Excellent communication and customer service skills
• Coachable: Team-oriented, humble, high energy, with a willingness to learn
• Integrity: Commitment to quality workmanship
• Organized: Keep work areas and company vehicle, clean, organized and well maintained.
• Technical Expert: Strong diagnostic and problem-solving skills
• Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

• EAP certification a plus
• 3+ years of hands-on residential HVAC experience
• Valid driver’s license with a clean driving record
• Familiarity with ServiceTitan is a plus
• Boiler experience is a plus