Client Care Advocate – Elder Law & Aging Transitions (Rn/Social Work) at Coastal Legacy Law – New Smyrna Beach, Florida

Client Care Advocate, known in our firm as an Elder Law Care Coordinator

At Coastal Legacy Law, we're building an exciting new branch to our Elder Law Care Program from the ground up, and we’re looking for someone who wants to help design, build, and lead within it.

We are seeking an experienced Client Care Advocate (Elder Law Care Coordinator) who combines deep elder-care knowledge with a builder’s mindset. This is a rare opportunity for a social worker, nurse, or care professional who has said, “There has to be a better way to do this,” and wants the ability to create that better way. This is not a fully built program; it's one you would help shape, refine, and run day to day, and scale.

This role is ideal for someone who thrives in turning ambiguity into structure, building systems, processes, and referral relationships, while also doing the hands-on client work that brings the program to life.

What It’s Like to Work Here

At Coastal Legacy Law, we're a boutique but mighty estate planning and elder law firm serving Volusia County and beyond. We’re a tight-knit team that believes in compassion, clarity, and accountability — to each other and to the families we serve. We're different from so many other firms. We don’t just handle cases; we genuinely care about clients, and we walk with people through major life transitions.

Important Notes

• Hybrid role based in Volusia County
• Travel is required throughout the county
• Full-time, salaried position
• Predictable Schedule
• No hospital chaos

This role is for you if:

• You’ve helped build or redesign programs, workflows, or care models
• You are energized by creating SOPs, templates, checklists, and repeatable processes
• You are comfortable initiating relationships with referral partners and asking for business
• You enjoy being trusted to figure things out without step-by-step instructions
• You’re comfortable being both the decision-maker and the person doing the work, especially in the early stages

This role is NOT for you if:

• You prefer clearly defined duties and established systems
• You are uncomfortable with outreach, relationship-building, or referral development
• You want a purely clinical or case-management role
• You want to focus on leadership without staying close to direct client work

This role is designed as a foundational leadership position, with scope and compensation expected to evolve as the program grows. At this stage, the salary range is fixed and not negotiable beyond the posted range.

Why You’ll Love Working Here

You’ll become the bridge between families, care providers, and legal advocates, shaping how our community ages with dignity.

• Supportive, Collaborative Culture: We work with each other, not for each other. No egos, no silos, just teamwork.
• Work-Life Integration: Hybrid flexibility, no regular weekends, flexible PTO, and occasional community events.
• Benefits: 401(k) with match after 1 year, monthly health care stipend (currently, we do not offer health benefits, but we have plans on bringing this in 2026), and continuing education support.
• Meaningful Work: Protect families, preserve legacies, and make a real impact in our community.
• Career Growth: Potential for growth into a leadership role as we continue to grow.

Sound Like You?

If you’re the kind of person who can see both the big picture and the tiny details, someone who loves people, paperwork, and purpose, we’d love to meet you.

How to Apply

• Complete the application and assessments.
• Follow all instructions in the email that follows your application, including the instructions on uploading a video/audio submission.

Applications will not be reviewed without a video/audio submission. Please ensure clear video and/or audio.

$70,000 - $75,000

What You’ll Actually Be Doing

Program Development & Infrastructure

• Design and document workflows for elder law care coordination from intake through end-of-life
• Create SOPs, templates, and checklists to ensure consistency and scalability
• Identify opportunities for automation and improved handoffs between legal, care, and external partners
• Establish KPIs and success measures for the Elder Law Program
• Collaborate with leadership to evolve this role into a scalable department

Client Care Coordination & Advocacy

• Provide support, education, and resources to clients and helpers during the aging process.
• Be the steady guide for clients and families through the Elder Law process from becoming a client to the time of their passing.
• Support end-of-life transitioning and strategy, including hospice and palliative care and hospice engagement.
• Coordinate with healthcare providers, case managers, and care facilities to ensure seamless transitions and continuity of care.

Resource Navigation, Placement & Strategy

• Assist in identifying care needs and securing appropriate services (e.g., home health, assisted living, skilled nursing).
• Facilitate placement in appropriate residential settings when necessary.
• Maintain up-to-date knowledge of Medicare, Medicaid, Hospice, and local community senior resources.
• Connect clients to public benefits and community-based services aligned with their needs and goals.
• Educate clients and families on available options and potential costs, and best strategies for qualification and navigation through the process.
• Proactively identify, cultivate, and maintain referral relationships with healthcare providers, facilities, and community organizations
• Serve as the face of Coastal Legacy Law’s Elder Law Program in the community
• Build a sustainable referral pipeline through trust-based partnerships and education. Success in this role is measured not only by client outcomes, but by the strength and consistency of referral relationships you build.

Administrative & Operational Management

• Keep meticulous notes and stay on top of details (because in Elder Law, the little things matter a lot).
• Listen, document, follow up, and keep everyone (attorneys, families, facilities) on the same page.
• Identify gaps or process improvements and bring solutions.

Education & Licensure

• Background in social work, nursing, case management, or senior care coordination.
• Preferred Degrees: Bachelor’s or Master’s degree in Social Work (BSW/MSW), Gerontology, Nursing (RN/LPN).

Professional Experience (Musts)

• 3+ years of experience in senior care/hospice
• Experience building or launching a program, service line, or department
• Experience creating SOPs, workflows, or operational playbooks
• Prior responsibility for growing referrals, partnerships, or community relationships
• Proven history of successfully navigating the Medicare/Medicaid maze and coordinating with insurance providers.

Specialized Knowledge

• Public Benefits Proficiency: Deep understanding of eligibility requirements for Medicare, Medicaid, and Veterans (VA) Aid & Attendance benefits.
• Medical Literacy: Ability to read medical charts and understand diagnoses (e.g., dementia progression stages) to advocate effectively for the client's legal and care needs.
• Local Ecosystem Knowledge (BONUS): An existing list of local contacts, knowing exactly which local skilled nursing facilities have the best rehab wings, which home care agencies have personnel shortages, and who the reliable case managers are at local hospitals.

Key Competencies

• "Clinical Sales" Ability: The ability to guide a family toward a solution (sales) without them feeling sold to. This involves high emotional intelligence and the ability to frame a "legal retainer" or "placement" as the solution to their crisis.
• Crisis Management: Capability to remain calm and strategic when a client is in panic mode (e.g., sudden hospital discharge on a Friday afternoon).
• Meticulous Documentation: A natural tendency toward detailed record-keeping. In a law firm, "if it isn't written down, it didn't happen."
• Public Speaking: Comfort presenting educational workshops to seniors, key referral partners, or networking groups.

At Coastal Legacy Law, we’re a close-knit team dedicated to making a meaningful impact. If you’re looking to grow your career and work alongside supportive, down-to-earth colleagues. We are a team where no one is above anyone else, period. We genuinely care about our team members and foster a spirit of camaraderie. We are a firm where you with with us, not for us.

What Makes Us Different:

• A Truly Supportive Team: Every role matters here. We value everyone’s contributions and foster a collaborative, respectful environment. We genuinely care about our team members, supporting each other and ensuring a healthy, balanced work environment.
• Work That Matters: We help families protect their legacies and navigate life’s biggest transitions. It’s rewarding work, and you’ll see the difference you’re making every day.

If you’re looking for a place where your contributions are valued and your work makes a difference, Coastal Legacy Law is the place to build your career. We’d love to hear from you!