Product Support Specialist I at RevolutionParts – Tempe, Arizona

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the e-commerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

We’re looking for a customer-first, technically curious individual to join our growing Customer Success team as Product Support Specialist I. In this role, you’ll be on the front line helping customers successfully use the RevolutionParts platform by troubleshooting issues, guiding users through workflows, and translating technical concepts into clear, actionable guidance.

You’ll support customers across our entire client base and play a critical role in protecting and strengthening customer relationships during key moments. You’ll also serve as a voice of the customer internally, sharing insights and patterns that help improve our product, documentation, and overall customer experience.

This role is an excellent foundation for future growth into Tier 2 Technical Support, Implementation, or Customer Success.

This role operates across several shifts, so flexibility between 7:00 AM–8:00 PM EST is required. You’ll work a standard 8-hour shift, 40 hours per week.

At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.

This includes:

Proven examples of using AI to improve outcomes in prior roles is expected.

Shopping carts and checkout

Marketplaces and product feeds

Shipping, taxes, and payment settings

Platform configurations and data mappings

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.