Case Manager at C-U At Home Inc – Champaign, Illinois

Job Title: Case Manager
Location: C-U at Home, Champaign-Urbana, IL
Reports To: Program Director or Executive Director
FLSA Status: Full-Time, Exempt
Scheduled Hours: Monday-Friday, 8:00am-5:00pm or 11:00am-7:00pm, must have on-call availability at times

Salary Range: $45,000-$53,000 depending on experience

C-U at Home offers a retention bonus to full-time employees who qualify

PTO and Holidays offered

About C-U at Home:

C-U at Home is a faith-inspired, community-based organization dedicated to serving individuals experiencing homelessness in the Champaign-Urbana area. We provide safe shelter, supportive housing, case management, and resources designed to empower individuals to rebuild their lives and achieve lasting stability.

Position Summary:

The Case Manager provides trauma-informed, client-centered support to individuals experiencing homelessness or housing instability. This position focuses on building trusting relationships, assisting clients in setting and achieving personal goals, and connecting them with community resources that promote long-term stability. The Case Manager will demonstrate initiative, sound judgment, and a commitment to dignity and empowerment in all client interactions.

Key Responsibilities

· Client Support & Case Management

o Build trusting, professional relationships with a caseload of approximately 10–20 clients.

o Conduct comprehensive intake assessments and collaboratively develop individualized service plans focused on client strengths and goals.

o Maintain regular contact with clients (minimum three meaningful contacts per week), including in-person meetings, phone check-ins, and community outreach.

o Support clients in overcoming barriers related to housing, employment, behavioral health, addiction recovery, transportation, and other social determinants of health.

o Utilize trauma-informed care, motivational interviewing, and harm reduction techniques in all interactions.

· Collaboration & Advocacy

o Coordinate with housing staff, partner agencies, and service providers to ensure continuity of care and effective communication.

o Advocate on behalf of clients with community systems, such as healthcare providers, social services, or the legal system.

o Participate in multidisciplinary case reviews, staff meetings, and team-building activities.

· Documentation & Accountability

o Maintain accurate, timely case notes and records in accordance with agency policies and funder requirements (within 48 hours preferred).

o Track client progress toward goals and outcomes; contribute data for reporting and evaluation.

o Demonstrate professionalism, reliability, and leadership within a collaborative team environment.

o Use nonviolent de-escalation techniques to maintain a calm, respectful, and safe environment for clients and staff.

· Professional Growth & Development

o Engage in ongoing professional training and supervision related to trauma-informed care, crisis response, and best practices in homelessness services.

o Contribute to the continuous improvement of agency programs and policies through feedback and innovation.

Qualifications

· Education & Experience

o Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (required).

o Master’s degree in a related field (preferred).

o Minimum of two years’ experience working with individuals experiencing homelessness, poverty, mental health challenges, or substance use disorders.

· Skills & Competencies

o Strong understanding of local community resources and housing systems.

o Proficiency in trauma-informed care and motivational interviewing.

o Excellent interpersonal, written, and verbal communication skills.

o Effective organizational and time-management abilities.

o Strong conflict resolution and problem-solving skills.

o Ability to maintain professional boundaries and confidentiality.

· Additional Requirements

o Valid driver’s license and reliable transportation.

o Ability to pass a background check.

o Flexibility to meet clients in the community, including occasional evenings or weekends as needed.

Additional Information

· Familiarity with case management software, Microsoft Office, or HMIS preferred.

· Ability to lift up to 25 pounds and work in varied indoor/outdoor environments.

· Commitment to diversity, equity, and inclusion in service delivery.