Licensed Practical Nurse-Choice Care Coordinator at Valor Healthcare, Inc. – Durango, Colorado

Valor Healthcare is looking for a passionate Licensed Practical Nurse to join our team at the Community Based Outpatient Clinic (CBOC) in Durango. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

· Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.

· Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

The Choice Care Coordinator (LPN/LVN) supports veterans by providing patient-centered care coordination, education, and follow-up services. This role functions within the Patient Aligned Care Team (PACT) framework and/or supports veterans not aligned to a PACT model, coordinating VA Choice/Community Care services in accordance with VA policy. The position collaborates closely with providers, clinic leadership, and VA partners to ensure timely access to care, continuity of services, and a positive veteran experience. All duties are performed within the scope of Licensed Practical Nurse practice

Core Responsibilities

Veteran & Customer Experience:

· Provide excellent customer service to veterans, colleagues, and clinic visitors, both in person and over the phone.

· Establish and maintain a warm, welcoming, and professional environment.

· Collaborate with clinic leadership to address and resolve veteran concerns or complaints in a timely and respectful manner.

Choice Care Coordination & Retention:

· Serve as a point of contact for veterans, clinic staff, vendors, and VA partners regarding Choice/Community Care processes and guidelines.

· Provide patient, vendor, and provider education related to Choice/Community Care consults, timelines, and documentation requirements.

· Document all Choice/Community Care–related interactions in CPRS in accordance with VA standards.

· Assist with initiating, tracking, and closing out Choice/Community Care consults and appointments under provider direction.

· Maintain tracking tools and perform outreach to support timely scheduling and follow-up for veterans awaiting Choice/Community Care services.

· Obtain, route, and ensure external medical records related to Choice/Community Care are appropriately scanned and indexed in CPRS.

· Coordinate with primary care providers and the VA Integrated Care/Community Care department to support follow-up care and resolution of administrative issues.

· Verify and update veteran demographic information in Vista and other VA systems as required.

· Support communication with Choice/Community Care vendors to facilitate provider-directed orders, imaging, and prescription coordination.

· Utilize approved CPRS templates and documentation tools to ensure consistent and compliant recordkeeping.

· Support patient enrollment, appointment scheduling, follow-up visits, and nurse visits.

· Promote continuity of care by reinforcing follow-up plans and care instructions as directed by the provider.

· Support “Save & Recapture” initiatives to maintain patient engagement and access to care.

Enrollment Growth & Outreach

· Participate in clinic outreach and enrollment events to support growth initiatives.

· Educate veterans on available services and care options as appropriate.

Strategic & Operational Support

· Embrace and support new clinical and operational initiatives.

· Assist with workflow improvements and clinic priorities as directed by leadership

Compliance

• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.

Clinical Outcomes

• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.

Customer Service

• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and veterans, ensuring needs and expectations are consistently met.
• Collaborate with Clinic leadership to resolve veteran concerns or complaints.

Enrollment Growth

• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Save & Recapture: Support patient enrollment and retention in appointments, follow-up visits or nurse visits.

• Diploma or certificate of an accredited program of practical or vocational nursing as approved by the state.
• Minimum one-year experience as an LPN/LVN in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – e.g., AHA valid for two years) and in ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.