Assistant - Operational Excellence & Customer Experience at ZALORA SOUTH EAST ASIA PTE LTD

QMS & Compliance Management

• Document Control: Maintain, update, and control company documents such as SOPs, Work Instructions (WI), and quality records.
• Audit Support: Participate in and support internal and external audits, ensuring compliance with standards ISO 9001
• CAPA Management: Coordinate Corrective and Preventive Actions (CAPA) and lead investigations into non-conformances.
• Regulatory Alignment: Ensure all operational procedures meet internal standards and external regulatory requirements.

Operational Excellence & Continuous Improvement

• Lean Methodologies: Support the implementation of Lean, Six Sigma, and Kaizen methodologies to eliminate waste.
• Process Optimization: Analyze operational data to identify gaps, inefficiencies, and improvement opportunities.
• Process Mapping: Create and maintain process maps to standardize workflows.
• Data Analysis: Monitor and report on Key Performance Indicators (KPIs) to identify trends.