PT Customer Service Representative at Stocker Chevrolet, Inc. – State College, Pennsylvania

Stocker Automotive is seeking a motivated, energetic, and customer-focused professional to join our growing team as a Customer Service Representative. This is more than a front-desk position — it’s a key role that drives customer satisfaction, builds lasting relationships, and keeps our service department running at peak performance.

As a vital link between our skilled technicians and valued customers, you will guide clients through their vehicle service experience with clarity, confidence, and care. If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, this is an opportunity to build a rewarding career in the automotive industry.

If you’re ambitious, people-driven, and ready to grow in a professional automotive environment, we’d love to meet you.

What You’ll Do

• Greet customers promptly and create a welcoming, professional experience
• Listen carefully to concerns and recommend appropriate maintenance or repairs
• Present and explain multi-point vehicle inspection results in a clear, confident manner
• Verify warranty, insurance, and service contract coverage
• Prepare accurate repair estimates and review costs transparently with customers
• Set clear expectations by explaining the service process from start to finish
• Schedule service appointments efficiently
• Accurately document all customer interactions and service details
• Prepare detailed repair orders for technicians
• Collaborate with supervisors and technicians to ensure timely, high-quality service
• Deliver solutions that exceed customer expectations

What We’re Looking For

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Detail-oriented and organized
• Commitment to providing exceptional customer service