Patient Service Representative III at Missouri Heart Center – Columbia, Missouri

GENERAL OVERVIEW

The first point of contact for patients visiting the clinic. Provides exceptional customer service, manages patient check-in and check-out processes, handles patient inquiries, schedules appointments, and ensures a smooth and efficient patient flow. Plays a crucial role in creating a positive and welcoming experience for all patients.

JOB DUTIES AND RESPONSIBILITIES

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients’ arrival.
• Manages the patient check-in and check-out process.
• Updates patient demographics and insurance.
• Provides any necessary forms needing completion and obtains signatures.
• Generates information necessary for billing.
• Collects copays, deductibles, and past-due balances.
• Maintains and updates current information on physicians’ schedules, ensuring that patients are scheduled properly and appointments are confirmed.
• Answers patient inquiries regarding appointments, billing, insurance, etc.
• Communicate effectively with patients, physicians, nurses, and other clinic staff.
• Maintain a clean and organized reception area.
• Occasionally travels during daytime work hours to an outlying clinic to perform reception duties there.
• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma or GED.
• Minimum of 1-2 years of experience in a medical office or customer service role, preferably in a healthcare setting.
• Valid Driver's License Required.
• Excellent communication, interpersonal, and active listening skills.
• Ability to multitask and prioritize tasks effectively.
• Strong computer skills, including experience with EMR systems.
• Knowledge of medical terminology and procedures is a plus.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced stressful environment
• Minimum of 40 words per minute typing.

PHYSICAL/MENTAL DEMANDS: Sitting for 8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Must be able to drive to outlying clinics as needed.

WORK ENVIRONMENT: This job operates in a busy medical office environment. Interaction with patients and staff is frequent. This role uses standard office equipment such as computers and phones.