Parts Manager in The Bronx, New York at 2541 E Tremont Ave Auto LLC

Job Summary:
The Parts Manager is responsible for leading the daily operations of the parts department within a dealership environment, ensuring efficient inventory control, strong profitability, and exceptional customer service. This role supports both retail and service operations, with a strong emphasis on familiarity with Honda parts systems, standards, and best practices.

Key Responsibilities:

• Oversee all aspects of the parts department, including retail, wholesale, and internal service support
• Maintain accurate inventory levels through effective ordering, stocking, and cycle counting
• Utilize dealership management systems (DMS) to track parts, sales, and performance metrics
• Ensure timely fulfillment of parts requests for technicians and customers
• Establish and maintain relationships with OEM and aftermarket vendors
• Monitor departmental profitability, margins, and expense control
• Implement pricing strategies aligned with dealership goals and OEM guidelines
• Manage parts returns, warranties, and obsolescence to minimize losses
• Train, supervise, and evaluate parts department staff
• Ensure compliance with manufacturer standards, safety regulations, and company policies
• Resolve customer concerns and ensure a high level of customer satisfaction

Qualifications:

• High school diploma or equivalent (college degree a plus)
• 3+ years of experience in a dealership parts department, with strong preference for Honda or other OEM experience
• Proven leadership or supervisory experience
• Familiarity with dealership systems (Reynolds & Reynolds)
• Strong understanding of OEM parts ordering systems and procedures
• Excellent organizational, communication, and problem-solving skills

Preferred Experience:

• Direct experience with Honda parts catalogs and ordering platforms
• Knowledge of manufacturer return policies, warranty processes, and parts marketing programs
• Experience managing wholesale parts operations

Skills & Competencies:

• Inventory forecasting and control
• Team leadership and staff development
• Vendor negotiation and relationship management
• Analytical thinking and financial awareness
• Customer service excellence
• Attention to detail and accuracy

Work Environment:

• Dealership setting with both office and warehouse responsibilities
• Regular interaction with service technicians, vendors, and customers
• May involve lifting, standing, and handling automotive parts