Fully Remote | Travel Customer Service Representative at Destination Knot – New York, New York

Position Overview:

We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details.

This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities:

Respond to client inquiries regarding travel options and reservations

Assist with booking and confirming flights, hotels, cruises, and vacation packages

Review travel details for accuracy, including dates, traveler information, and accommodations

Provide clear communication before, during, and after travel

Maintain accurate client records and documentation

Deliver professional and timely customer support

Qualifications:

Strong written and verbal communication skills

Customer-focused mindset with attention to detail

Comfortable using online systems and digital platforms

Ability to manage responsibilities independently in a remote setting

Previous customer service experience is helpful but not required

What We Offer:

Structured onboarding and training program

Access to travel booking tools and supplier resources

Flexible remote work environment

Supportive and collaborative team culture

Ideal Candidate:

This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality.