Front Desk Receptionist (Quakertown Location) at Family Service Association Of Bucks County – Langhorne, Pennsylvania

Family Service Association of Bucks County
Quakertown, PA | Full-Time | $20.40 hour

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and enjoy creating a welcoming and organized environment, we invite you to explore this opportunity as a Front Desk Receptionist. This position is based in our Quakertown Office.

• Schedule: Regular business hours.
• Work-Life Balance including Paid Time Off: Vacation and sick leave, 12 paid holidays, and a floating birthday holiday.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance for eligible employees.
• Financial Wellness: 401(k) retirement plan with employer match and discretionary contributions.
• Professional Growth: Continuing education and training opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Front Desk & Client Engagement

• Greet and assist clients in a friendly, respectful, and professional manner as the first point of contact.
• Manage client check-in processes and verify insurance eligibility through the EVS system.
• Notify counselors and psychiatrists of client arrivals using the Electronic Health Record (EHR) system.
• Answer incoming calls, document client interactions, and relay messages accurately.
• Schedule and confirm appointments, including conducting reminder calls.
• Assist walk-in clients and notify appropriate staff.
• Provide limited information and referrals in accordance with agency procedures.

Administrative Support

• Maintain organized front office operations, including filing, copying, and general clerical support.
• Assist with maintaining orderly office and shared spaces.
• Perform data entry and maintain accurate records in required systems.
• Support daily office operations and complete additional administrative tasks as assigned.

Safety, Compliance & Quality

• Follow established closing procedures to maintain workplace safety and security.
• Report unusual incidents in accordance with agency emergency procedures.
• Participate in quality improvement initiatives and team activities.
• Attend staff meetings, trainings, and ongoing professional development.
• Maintain and enhance job-related skills, including cultural competency and sensitivity to diverse populations.

• High school diploma or General Education Degree (GED) required.
• Minimum of one (1) year of office or administrative experience required.
• Proficiency in Microsoft Office Suite and experience with Electronic Health Record (EHR) systems preferred.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality and manage multiple tasks in a fast-paced environment.

Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles.

If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916.

Apply today and join a team dedicated to listening, caring, and supporting our clients every day!