Assistant Food & Beverage Manager at Pine Hollow Club – East Norwich, New York

This is a hands-on leadership role for someone who enjoys being on the floor, developing teams, and creating a strong, service-driven environment.

Service & Operations

• Support daily food & beverage operations across dining rooms, bar, banquets, and seasonal outlets including pool service
• Maintain a visible presence on the floor and step in during busy periods to support service
• Ensure all service areas are clean, organized, and operating efficiently
• Monitor service flow and help ensure a smooth, consistent experience for members and guests

Team Leadership & Training

• Support and guide service staff including servers, bartenders, and support team members
• Reinforce service standards and expectations through daily leadership and pre-service meetings
• Assist with hiring, onboarding, and training, ensuring training plans are followed
• Foster a positive, professional, and team-oriented environment

Member Experience

• Deliver a warm, responsive, and professional experience for members and guests
• Assist in resolving service issues and support overall satisfaction
• Help maintain consistency in service standards across all outlets

Operations & Administrative Support

• Support scheduling, staffing levels, and shift coverage
• Assist with timecard review and payroll accuracy practices
• Monitor POS activity to ensure accurate orders and member charges
• Track basic service metrics such as covers and event needs

Club Collaboration & Compliance

• Partner with Culinary, Events, and other departments to execute service and events successfully
• Support food safety, alcohol service, and workplace safety standards
• Ensure alignment with club policies and HR best practices

You’ll be part of a collaborative team focused on delivering an exceptional member experience, with the opportunity to grow your leadership skills in a high-quality hospitality environment.

• 2–4 years of food & beverage leadership or supervisor experience
• Strong hospitality mindset with a focus on member experience
• Ability to lead by example and support team development
• Organized, adaptable, and comfortable in a fast-paced environment
• Strong communication and problem-solving skills
• Experience with POS and scheduling systems is a plus

This role requires flexibility based on club operations, including evenings, weekends, holidays, and extended hours during peak season.