Senior Health Center Manager - Grand Rapids at Planned Parenthood of Michigan – Grand Rapids, Michigan

POSITION TITLE: Senior Health Center Manager

LOCATION: Grand Rapids, MI

STATUS: Full Time, Exempt

Wage: $72,300 per year

Manage the day-to-day operations of the health center. Work in close partnership with the clinician, and nursing lead (where applicable), to provide high quality, inclusive, patient-centered care.

This leader will fully embody a commitment to race equity; evidenced in all interactions with PPMI colleagues, external stakeholders and in their supervision of staff.

Leadership

Demonstrates a commitment to race equity. Maintains current knowledge of PPMIs work toward enhanced race equity standards, is held accountable to them and holds their team members accountable.

Manages and mentors a culturally diverse team; creates and sustains an organizational culture that fosters inclusiveness and equity.

Actively participates as a member of PPMIs Leadership Team.

Leads team members using a performance support process that includes goal setting, routine feedback, and ongoing development.

Empowers staff to deliver assigned responsibilities and manage their functions.

Provides regular development feedback to team and accountability related to practices including, but not limited to, equity.

Continuously maintains professional growth and learning by attending conferences, seminars, etc.

Establishes and maintains a respectful and inclusive health center environment, cultivating high levels of employee engagement and patient satisfaction.

Holds all health center staff accountable to workplace values and service standards.

Operations

Oversees all daily activities within the health center.

In partnership with Clinicians, Quality, Risk & Compliance and Learning & Development teams, plans and oversees the implementation of all necessary standardized new hire and ongoing training specific to the Medical Assistant role including front and back duties, hard skills and patient education.

Monitors staff performance and identifies staff training needs, appropriately delegates training and performance observations to Assistant Health Center Manager.

Manages health center to meet or exceed all productivity goals including revenue, net income, patient visit, and quality goals.

Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance including CLIA where applicable. Reviews new and existing policies and procedures with all health center staff regularly.

Implements and ensures compliance with all Planned Parenthood and regulatory policies, practices, procedures, and standings in health center operations.

Ensures that daily administrative procedures are completed correctly, including insurance billing, encounter for auditing, cash handling, and daily deposits.

Manages patient complaints or sensitive patient situations in a manner aligned with PPMI's In This Together values.

Reviews critical indicators on a daily, weekly, and monthly basis, spotting trends, and planning interventions as needed.

Ensures that medical equipment is in good working order and that the physical space is clean, safe, and inviting.

Regularly conducts patient flow analyses, financial and service audits, and evaluates service delivery.

Monitors and ensures health centers meet expense goals and operate within budgetary guidelines, including monitoring and managing staffing expenses.

Monitors satisfaction surveys, manage the compilation of information, reviews findings, and makes improvements.

Ensures effective and accurate use of the patient management and electronic health records system. Oversees on-site support for EHR system including, updates, supplemental training, workflow changes, documentation standards, best practices, troubleshooting and team engagement with available EHR support ticketing systems.

Ensures proper fee assessments, fee collection, and utilization of insurance to maximize revenue.

Maintains adequate inventory of supplies intending to minimize inventory variance.

Participate in clinical research conducted by the affiliate if called upon.

Conduct OSHA Safety, Emergency, and all other in-service and routine training as needed.

Maintain current referrals resources for non-PPMI services within the community.

Minimum of three years of supervisory experience in a healthcare setting.

Demonstrated ability to achieve successful health center outcomes in a shared-leadership setting.

Demonstrated commitment to employee and patient engagement.

Knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.

Demonstrated ability to achieve objectives in collaboration with other functional areas

Demonstrated commitment to Planned Parenthoods mission, vision and values

Ability to:

o Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

o Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

o Attend to detail while maintaining a big picture orientation.

o Be an engaged listener with the ability to build consensus both within and outside the organization.

o Gather information, identify links and trends and apply findings to assignments.

o Inspire enthusiasm and influence, motivate and persuade others to achieve desired outcomes.

o Interpret and apply organizational policies and identify and recommend changes as appropriate.

o Communicate effectively, both verbally and in writing.

o Work independently as well as collaboratively within a team environment.

o Lead and work in a remote environment.

o Handle stressful situations and provide a high level of customer service in a calm and professional manner.

o Establish and maintain effective working relationships.

o Solve problems, analyze information and data, and manage projects.

o Exercise a high degree of judgment and diplomacy and maintain confidentiality.

Bachelor's degree in health care administration or relevant field.

Commitment to advancing race (+) equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.

Awareness of multiple group identities and their dynamics; bring a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.

Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.

Strong sense of accountability to diversity, equity and inclusion principles and practices.

Understand of the impact of identity dynamics on organizational culture.

Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.