Customer Service Coordinator at Acclaro Corporation – Smithfield, Rhode Island

About Acclaro Corporation

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market the game-changing solutions to address today’s most challenging unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aspires to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier life for all men and women in the world.

At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We give our employees the support, recognition, and room to grow their careers. We all work together as one collective team!

The Customer Service Coordinator plays a critical role in supporting both internal teams and external clients by coordinating field service and clinical operations. You will act as a key liaison between customers, field engineers, clinical trainers, and internal departments, ensuring a professional and responsive experience. This position reports directly to the Customer Service Manager.

Key Responsibilities

• Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
• Manage calendars and logistics for field service engineers and clinical trainers
• Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
• Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
• Ensure proper inventory management and coordination for planned maintenance and service calls
• Support escalation and resolution of technical and service-related issues in collaboration with internal departments
• Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
• Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
• Support cross-functional efforts to improve service workflows and overall customer satisfaction

Qualifications

• Bachelor’s Degree required
• Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
• Strong organizational and problem-solving skills with proven attention to detail
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Hands-on experience with Salesforce CRM is required
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a high-volume, fast-paced environment
• Demonstrated ability to work cross-functionally and independently
• Strong interpersonal skills with a customer-first mindset
• Flexible availability, with occasional evening or weekend hours as needed