Field Service Technician at Visual Sound Inc – Mechanicsburg, Pennsylvania

Visual Sound Inc

TITLE: Field Service Technician

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

Visual Sound is seeking an experienced Field Service Technician near Harrisburg, PA. This role is responsible for providing excellent service to our customer base, performing preventive maintenance, troubleshooting of integrated systems, repairs of components, and quality control of installed systems. The Field Service Technician will also provide installation support to our sales staff for audio-visual projects.

Responsibilities:

• Provide on-site and preventative service calls to customer job sites.
• Ability to trouble-shoot complex audio, video, and control systems, includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers.
• Arrange for product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems. Includes selecting, set up and operation of standard test equipment and interfacing between Project Manager and client.
• Provide technical assistance to other departments and staff, as needed.
• Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
• Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
• Demonstrate product and system capabilities to all levels of clients, including one on one situations.
• Provide all documentation in a timely manner (e.g., material and labor reports.
• preventative maintenance reports, expense reports, job costing records, time sheets).
• Develop and promote the company’s presence as a service provider in the assigned market.
• Establish and support customers utilizing personal selling skills and contacts.
• Perform other activities and responsibilities as directed by the immediate manager.

POSITION REQUIREMENTS:

• BS degree in Electronic Engineering or equivalent job experience and a technical degree/certificate.
• 3-5 years of related experience servicing audiovisual systems
• Ability to work in fast-paced environments and handle multiple tasks simultaneously.
• Outstanding customer service ability.
• Strong communication skills, verbal and written.
• Ability to read and comprehend blueprints, schematics, and training manuals.
• Ability to operate multi-meter, oscilloscope and other related industry and test equipment.
• Computer literate e.g., Windows, MS Word, MS Excel, and scheduling programs, as well as a good understanding of computer functionality.
• Basic knowledge of industry software such as AMX, Crestron and DSP set up.
• Experience with Sony, Barco, NEC, AMX and other common AV manufacturers.
• Experience with Cisco / Extron Switchers.
• SMART Apprentice training a plus
• Detail-oriented and self-sufficient with excellent time management skills.
• Strong problem solving and troubleshooting abilities.
• Able to lift 50 pounds.

LOCATION: Visual Sound - Mechanicsburg

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.