Operations Team Leader/Supervisor (hybrid) at Ignyte Insurance – Conshohocken, Pennsylvania

Operations Team Leader

Acquis Insurance Management, part of the Ignyte Group portfolio, is a private equity-backed insurance broker and administrator specialising in the finance and leasing industry. As we continue our ambitious growth in the US, we are creating a brand-new Operations function, and we are looking for an exceptional individual to lead it.

This is a unique opportunity to be the first hire in a new team, establishing the Operations function from the ground up. In the early stages, you will be hands-on in day-to-day activities, building deep knowledge of our processes, products, and customer interactions. As the business scales, you will recruit and develop advisors to support operational delivery, while shaping the team’s structure, culture, and ways of working in line with Acquis’ values.

What you will do

• Oversee the productive and effective day-to-day running of the Operations function.
• Take an initial hands-on role, supporting operational delivery and building knowledge and domain expertise until the team scales.
• Recruit, onboard, and train new team members, creating structured programmes to set them up for success.
• Implement robust processes, drive customer service excellence, and create a supportive, inclusive, high-performance environment.
• Set operational standards, monitor performance against KPIs and SLAs, and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders to ensure Operations supports wider business objectives with efficiency, accuracy, and a customer-centric mindset.
• Work from the Ignyte Office (10:00–18:00 EST) to support US clients; shift patterns may be introduced once the team is established.

What we’re looking for

• Proven leadership experience in customer service and people management, ideally in a contact centre or operational environment.
• Experience recruiting, onboarding, and developing teams, with the ability to inspire, motivate and empower others.
• Strong operational, problem-solving, and decision-making skills with attention to detail and the ability to manage competing priorities.
• Excellent communication and stakeholder management skills, with the confidence to escalate and resolve complex issues.
• Strong IT literacy, including Microsoft Office and operational systems; knowledge of industry regulations and compliance is desirable.
• Customer-focused mindset with the ability to balance service excellence with operational efficiency.

Why join Acquis?

• Be part of a dynamic, forward-thinking, and inclusive organisation at an exciting stage of US growth.
• Shape a brand-new team, establish operational best practices, and make a tangible impact from day one.
• Join a diverse and collaborative environment where your ideas, expertise, and leadership are valued.
• Enjoy opportunities for development, learning, and progression within a global, diverse company.
• Hybrid work environment (3 days in Conshohocken, 2 days at home).
• Generous benefits package and 401(k) annual company profit share contribution