Front Office Lead at Ridgecrest Regional Hospital – Ridgecrest, California

Job Summary

Occupation: Front Office Lead

Specialty: Pediatrics Department

Salary: $20.54–$30.81

Working Hours: 40 hours/week

Shifts: Day

On-Call: No

Degree Required: High School Diploma or equivalent (based on experience requirements provided)

Position Type: Full Time

Work Environment: Clinic

Location: 93555, Ridgecrest, California, United States

Visa Sponsorship: No

Job Description

We’re looking for Front Office Resource/Leads who are excited to support clinic operations and guide front office teams toward excellence. In this role, you’ll help ensure smooth daily operations across Ridgecrest Regional Health Clinic locations, including the hospital campus, Trona, and future sites.

You’ll provide leadership and direction to front office staff, oversee scheduling and patient registration processes, monitor billing and charge entry functions, and support policy and procedure compliance. We value strong communication, organization, teamwork, and a commitment to outstanding customer service—and we’re excited to welcome a leader who brings these strengths to our team.

Key Responsibilities

Provide day-to-day oversight and direction to RHC front office staff

Ensure patient scheduling, registration, cashiering, coding, and billing functions are completed accurately and efficiently

Monitor document imaging, medical record completion, charge entry, payment posting, and batch balancing

Assist with staff selection, training, orientation, and remediation

Oversee staff scheduling and attendance monitoring

Maintain compliance with clinic policies, procedures, and Ridgecrest RHC standards

Promote excellent customer service and positive patient flow

Collaborative Teamwork

This role involves working closely with the Clinic Director and front office teams to ensure efficient operations and a positive patient experience. The Front Office Resource/Lead fosters a supportive, team-oriented environment while helping staff achieve optimal performance.

Qualifications

Minimum of five (5) years supervisory experience in patient access, third-party payer processes, CPT and ICD-10 coding

Knowledge of registration, scheduling, cashiering, and coding functions

Knowledge of medical terminology, insurance plans, and office cash payment policies and procedures

Experience with eMDs and McKesson Paragon required

Proficiency with Microsoft Word, Excel, and Outlook

Strong problem-solving skills

Excellent verbal and written communication skills

Ability to read, write, and understand simple to complex correspondence

Ability to establish and maintain effective relationships with patients, staff, and the public

Understanding of teamwork principles and ability to accomplish tasks through collaboration

Ability to read, write, understand and communicate effectively in the English language

Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community

Benefits You'll Enjoy

Medical, Dental, Vision

403B with Employer Match

Life Insurance

Flex Spending – Health Care & Dependent Care

Employee Assistance Program

Gym Membership Reimbursement

Tuition Reimbursement

Sick and Vacation Time

Welcome To RRH

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities—allowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them.

About Ridgecrest

Ridgecrest is a family-friendly community of 30,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, It's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.