Research Operations Case Coordinator: 8:00 p.m. 5:15 a.m. (ET) Monday - Friday at LifeNet Health – Virginia Beach, Virginia

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Remote

Department: LifeSciences Biospecimens Fulfillment Operations

Schedule: Monday Friday, 8:00 p.m. 5:15 a.m. (ET), on call required, Essential Personnel

Clinical Status: Non-Clinical

HOW YOULL MAKE AN IMPACT
The Research Operations Case Coordinator (ROCC) supports the successful fulfillment of research projects by conducting timely and accurate screenings and logistics management of each donated gift. This role provides guidance and operational support to recovery team members and program managers for research. The position participates in administrative on-call duties and helps maintain processes, strategies, and operational tactics to facilitate completion of research projects. The ROCC collaborates closely with the donor center, tissue recovery, and OPO personnel to support the recovery of biospecimens for the LifeSciences Biospecimens for Research Franchise.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOULL DO

• Referral Screening: Accurately identify, screen, and process all potential organ and tissue referrals for research, maximizing donation opportunities from both internal and external referring agencies. Communicate with appropriate personnel according to established protocols with exemplary customer service.
• Data Entry: Accurately and effectively input research donor referrals into the appropriate internal electronic management systems to track referrals, recoveries, imports, and shipments.
• Logistics and Shipping: Arrange and communicate shipment for all recovered organs and tissues with the appropriate parties for both internal and external referring agencies.
• Documentation and Record Sharing: Accurately complete research donor information summaries for all recovered donors and share necessary medical records and shipment manifests with appropriate parties.
• System Maintenance: Accurately maintain all electronic management systems with correct and timely input of authorized research referrals and dispositions.

WHAT YOULL BRING
Minimum Requirements:

• High school diploma or GED
• Three (3) years of work experience in EMT, hospital corpsman, ER or ICU tech or equivalent, dispatch, or healthcare field.

Preferred Experience/Skills/Certifications:

• Associates degree in Allied Health, LifeSciences, or a related medical field.
• Three (3) years of tissue banking, organ procurement, or related industry experience.
  

Key Knowledge, Skills, & Abilities:

• Relationship Management: Builds and sustains partnerships across organizational boundaries and functions, as well as outside the organization to achieve common goals and outcomes.
• Communication Skills: Ability to effectively communicate verbally and in writing, building relationships with all professionals at different levels within the organization.
• Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends.
• Attention to Detail: Ability to adequately perform tasks; checks work to ensure high degree of accuracy, completeness, and on-time delivery.
• Organizational Skills: Ability to plan, implement, and monitor assignments effectively to meet the needs of the business. This includes utilizing intradepartmental relationships.
• Problem Resolution: Demonstrates ability to anticipate and critically think through problems in urgent or time sensitive situations.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• Critical Thinking: Demonstrates the ability to successfully evaluate information, question assumptions, and formalize reasonable judgement.
• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite, Microsoft Teams.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. Youll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.

Heres how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that wont break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.
  

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $20.36 - $33.94 hourly

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $20.36 hourly (entry level qualifications) to $33.94 hourly
(experienced in this role). Actual compensation may be higher based on the successful candidates knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.