Service Coordinator at UNITED COUNSELING SERVICE OF BENNINGTON COUNTY INC – Bennington, Vermont

Description: Why join UCS?Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Job Opportunity: Service Coordinator

Position Summary The Service Coordinator supports individuals with intellectual and developmental disabilities by planning, coordinating, and monitoring services that help them achieve their goals. Working under the Program Manager, this role uses a person-centered approach to ensure each individual receives high-quality, compliant, and meaningful support.

Key Responsibilities

1. Service Coordination

• Lead and document the person-centered planning process.
• Develop, implement, and manage each Individual Service Agreement (ISA).
• Complete all required paperwork accurately and on time.
• Help individuals identify strengths, needs, and personal goals.
• Maintain regular communication and interaction with assigned clients.
• Review ISA expectations, objectives, and data tracking for quality and compliance.
• Coordinate care with providers such as doctors, therapists, specialists, and psychologists.
• Conduct regular face-to-face visits in homes and the community (minimum one home visit per month).
• Ensure all services follow state regulations.

2. Program Coordination & Development

• Assess needs and recommend appropriate services.
• Schedule and monitor all waiver services to ensure delivery.
• Work with clinical team members to create individual support plans.
• Make sure goals, objectives, and documentation systems are timely and accurate.
• Act as a liaison between the agency and external service providers.
• Evaluate the effectiveness of services and communicate updates or concerns.

3. Client Advocacy

• Share important information with staff, agency programs, and outside human service agencies.
• Refer individuals to needed services and maintain follow-up contact.
• Help develop and secure essential support resources.
• Advocate for each individual and monitor the quality of services they receive.

4. Administrative & Networking Responsibilities

• Respond promptly to information and documentation requests.
• Promote a positive image of the agency and its services.
• Represent UCS professionally with the public and referral sources.
• Serve as an agency representative when assigned.

Qualifications

Education & Experience

Required:

• High School Diploma or equivalent
• Relevant Service Coordination experience or
• At least one year of experience in Developmental Services

Preferred:

• Bachelor’s degree in Human Services or a related field

Skills

• Proficiency using Microsoft Outlook, Excel, and Word
• Strong interpersonal and communication skills (written and verbal)
• Ability to manage detailed/sensitive documentation with integrity and meet deadlines

Licenses/Certifications & Other

• ·Valid Driver’s License
• Reliable transportation to transport clients or attend meetings

Requirements: