What is the role of a Manager, IT Shared Services at STACK Infrastructure?

The Manager, IT Shared Services position at STACK Infrastructure is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Manager, IT Shared Services job located?

Denver, Colorado, 80290, United States

What type of employment is offered for this Manager, IT Shared Services role?

Full-time or part-time position

How can I apply for the Manager, IT Shared Services position at STACK Infrastructure?

You can apply directly through the application link provided.

Manager, IT Shared Services at STACK Infrastructure

Manager, IT Shared Services

MANAGER, IT SHARED SERVICES

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is seeking a Manager, IT Shared Services, to lead capacity planning, demand governance, and team performance for shared Business Systems Analysts (BSAs) and Support Analysts across IT (Americas).

Reporting to the Director of Enterprise Applications, this is a newly created leadership role designed to help STACK scale. As the business grows and demand for enterprise systems increases, we need a strong operational leader to bring structure, transparency, and accountability to how work is prioritized and delivered.

Your mandate is to bring structure, clarity, and accountability to how work maneuvers through the team - ensuring the right resources are focused on the highest-value initiatives at the right time

If you thrive in environments where you can build clarity out of complexity, protect technical teams from chaos, and ensure the right work gets done at the right time - this role is for you. This role requires a confident operational leader who can manage technical contributors without micromanaging them. This role ensures their time and effort are aligned to corporate priorities. Key responsibilities include, but are not limited to:

Lead Capacity & Demand Management

Own resource allocation and capacity planning for shared BSAs
Develop clear visibility into utilization, backlog, and demand pipeline
Facilitate prioritization cadences aligned to business objectives
Balance competing priorities and escalate trade-offs when necessary
Maintain dashboards that provide transparency across IT leadership

Build Operational Discipline

Define, implement, and enforce standardized intake processes
Improve prioritization clarity and reduce scope creep
Drive reporting transparency and continuous process improvement
Establish a scalable service delivery model to support company growth

Lead & Develop the Team

Directly manage and mentor a growing team of Business Systems Analysts
Support onboarding and performance management
Set clear expectations and boundaries
Protect team focus while maintaining strong internal service levels

What Success Looks Like in Year One

Intake and prioritization are standardized and documented
Resource allocation is transparent and data-driven
Confusion around ownership and sequencing is materially reduced
The BSA and Support teams operates with clear boundaries and balanced workloads
The Director of Enterprise Applications is freed to focus on strategic roadmap and quality initiatives

WHAT THIS ROLE IS NOT:

Product ownership or stakeholder consulting (BSAs do that)
Technical architecture, systems administration, or solution design
Vendor/contract management
Procurement or global operating model strategy

The focus is on capacity, process, prioritization, and team management. Business Systems Analysts own stakeholder engagement and solution design. Support Analysts provide first-line functional support for core enterprise systems and ensure high-quality service delivery. This role ensures their time and effort are aligned to corporate priorities.

THE DETAILS:

Location: Denver, Colorado
Travel: 10%
Compensation: $145,000 - $165,000
Must be eligible to work in the United States
Must pass comprehensive background and drug screening

MUST-HAVE QUALIFICATIONS:

5+ years of experience in IT operations, service delivery, engineering operations, or similar leadership role
3+ years of direct people management experience (technical or analytical professionals preferred)
Proven ability to manage competing stakeholder demands and escalate trade-offs appropriately
Demonstrated experience owning capacity planning and resource allocation
Experience operating in a matrixed, cross-functional IT environment
Experience building and maintaining operational dashboards or performance reporting
Bachelor's degree or equivalent professional experience

NICE TO HAVE:

Experience as a Business Systems Analyst, Business Analyst, or Technical Project Manager
Experience in SOX-controlled environments
Experience supporting growth-stage organizations

THIS MIGHT BE RIGHT FOR YOU IF:

You excel at balancing priorities and managing stakeholder expectations, making allocation decisions when resources are limited.
You prefer enhancing systems and processes rather than focusing on technical details.
You diplomatically push back when work doesn't align with established priorities and value operational discipline with measurable results.
You enjoy bringing structure to reactive or ambiguous environments and thrive in organizations where processes are evolving.

THIS ROLE IS NOT FOR YOU IF …

You prefer hands-on system configuration, coding, or solution design work.
You want to own product strategy or define technical architecture.
You avoid difficult prioritization decisions or stakeholder conflict.
You're uncomfortable enforcing process or holding others accountable.
You need clearly defined, static processes rather than shaping them.
You want a purely strategic role without day-to-day operational ownership.

WHY STACK?

We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
We're growing – this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Note to external agencies: we are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to stack infrastructure will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.

Please apply no later than April 14, 2026.

Job ID: 10317

Manager, IT Shared Services at STACK Infrastructure – Denver, Colorado

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