Operations Lead at Jaizai Investment Inc – Atlanta, Georgia

About Company:

The Whitaker Group is always looking for talented individuals that are willing to push the boundaries of creativity –– thinkers, strategists, photographers, sales, marketers, and computer savvy designers that are not afraid to challenge the status quo. The culture we cultivate welcomes innovation through creativity and promotes teamwork.

About the Role:

The Operations Lead in the retail trade industry is responsible for overseeing and optimizing daily operational activities to ensure seamless store performance and customer satisfaction. This role involves coordinating between various departments, managing staff workflows, and implementing process improvements to enhance efficiency and profitability. The Operations Lead will analyze operational data to identify trends and areas for improvement, driving strategic initiatives that align with company goals. They will also play a critical role in maintaining compliance with safety and regulatory standards while fostering a positive work environment. Ultimately, this position ensures that retail operations run smoothly, supporting both short-term objectives and long-term business growth.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum of 3 years of experience in retail operations or a similar leadership role.
• Proven ability to manage teams and coordinate cross-functional activities effectively.
• Strong understanding of retail operations, inventory management, and customer service principles.
• Proficiency with retail management software and Microsoft Office Suite.

Preferred Qualifications:

• Master’s degree in Business Administration or related discipline.
• Experience with data analytics tools and performance metrics in a retail environment.
• Knowledge of supply chain management and logistics within retail settings.
• Certification in project management or operational excellence methodologies.
• Experience working in multi-store retail operations or large-scale retail environments.

Responsibilities:

• Manage and supervise daily store operations to ensure high standards of customer service and operational efficiency.
• Coordinate with inventory, sales, and logistics teams to maintain optimal stock levels and timely product availability.
• Lead, train, and motivate store staff to achieve performance targets and uphold company policies.
• Analyze operational metrics and prepare reports to identify opportunities for process improvements and cost reductions.
• Ensure compliance with health, safety, and regulatory requirements across all operational activities.
• Collaborate with senior management to develop and implement strategic initiatives that enhance store performance.
• Resolve operational issues promptly to minimize disruptions and maintain a positive customer experience.

Skills:

The Operations Lead utilizes strong leadership and communication skills daily to manage and inspire their team, ensuring alignment with operational goals. Analytical skills are essential for interpreting performance data and identifying areas for improvement, enabling data-driven decision-making. Proficiency in retail management software and technology supports efficient inventory control and workflow management. Problem-solving skills are critical for addressing operational challenges quickly and effectively to maintain smooth store functioning. Additionally, knowledge of regulatory compliance and safety standards ensures that all operations meet legal and company requirements, fostering a safe and productive workplace.