PostgreSQL Database Support Engineer at Jobgether – Italy, Texas

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a PostgreSQL Database Support Engineer in Italy.

This role offers a unique opportunity to work alongside top-tier database experts while providing critical support to enterprise clients. You will investigate complex PostgreSQL issues, guide customers through resolutions, and contribute to a thriving open-source community. The position blends technical problem-solving with knowledge sharing, including authoring blog posts, creating documentation, and hosting webinars. Working fully remotely, you’ll have the flexibility to manage your own workflow while participating in occasional team meetings or conferences. Ideal candidates thrive on curiosity, ownership, and collaboration, delivering solutions that make a measurable impact on clients’ database environments and operational success.

• Provide expert PostgreSQL support to customer DBA teams, including data gathering, issue investigation, and detailed reporting via email, chat, or voice.
• Conduct real-time troubleshooting through screen-sharing sessions for production-impacting issues, ensuring fast resolution and minimal downtime.
• Contribute to the broader open-source and customer community by authoring blog posts, knowledge base articles, and hosting webinars.
• Maintain and optimize PostgreSQL environments, including performance tuning, query optimization, backup and recovery strategies, and high-availability solutions.
• Collaborate with cross-functional teams and clients to proactively anticipate and resolve issues, ensuring operational continuity.
• Participate in occasional travel for team meetings, conferences, or client visits as required.

• Strong hands-on experience with PostgreSQL, including ecosystem tools, contrib modules, and performance optimization.
• Solid knowledge of backup solutions (pg_basebackup, pgBackRest, WAL-G) and Point-in-Time-Recovery.
• Experience with high-availability solutions (replication, proxies, routers) and zero-downtime procedures.
• Proficiency administering Linux-based systems and using advanced troubleshooting tools (gdb, perf, strace, tcpdump, etc.).
• Ability to troubleshoot methodically and think creatively to solve complex issues.
• Self-driven, curious, and committed to continuous learning in database technologies.
• Excellent communication skills in English and experience working directly with clients.
• Desirable skills: Kubernetes, cloud services (AWS, GCP, Azure), monitoring tools (PMM), configuration management (Ansible, Puppet, Chef), and MySQL experience.

• Fully remote role with flexibility in Italy.
• Competitive salary with potential equity participation.
• Career development support including training, certifications, and conference participation.
• Equipment and connectivity allowances for a fully remote office setup.
• Flexible work hours and programs supporting work-life balance (FlowDays, FryDays, remote retreats).
• Opportunities to contribute to open-source projects and industry-leading databases.
• Inclusive, globally distributed team culture with strong collaboration and mentorship.