School of Dental Medicine - Dental Clinic Clerk (DCCII) at Southern Illinois University Edwardsville – Alton, Illinois

Description

School of Dental Medicine Dental Clinic Clerk II

Step into an important role that keeps the school and clinic connected, informed, and running efficiently. As a Dental Clinic Clerk II, youll be the communication hub for students, faculty, residents, team leaders, and patients, ensuring smooth patient management and supporting the daily operations of a busy teaching clinic. Your professionalism and attention to detail will help create a welcoming, well-coordinated environment for everyone who walks through the door.

What Youll Do

Patient Communication & Support

• Provide, relay, and retrieve information to assist students, dentists, team leaders, and faculty with patient management.
• Respond to routine questions from patients, families, staff, faculty, and students.
• Help patients understand clinic policies that affect their treatment.
• Assist in resolving patient care concerns or refer issues to the appropriate staff member when needed.

Clinic Operations & Administrative Support

• Prepare, maintain, distribute, retrieve, and file electronic patient charts.
• Utilize the clinical information system, kiosks, reports, and databases to support patient care and clinic needs.
• Assist team leaders in ensuring students use clinic time efficiently by providing information and recording attendance.
• Support scheduling of rotations and maintain clinical photos and request forms.

Communication & Information Management

• Type form letters to physicians, private dentists, and patients for faculty, residents, and students.
• Answer, screen, and route telephone inquiries; take messages, transfer calls, or locate individuals via the public address system.
• Broadcast pertinent announcements over the PA system.
• Provide verbal and written information regarding clinic operations, policies, and procedures.

Team Support & Coordination

• Assist team leaders in ensuring all patients are actively being treated, transferred, placed on recall, or inactivated through appropriate computer entries.
• Help train employees, students, residents, and faculty in clinic procedures and systems.
• Assist with logging cases in and out of external professional dental laboratories.

Why Youll Love This Role

• Youll be at the center of a collaborative, mission-driven clinic that values communication, organization, and patient-centered care.
• Your work will directly support student learning, faculty efficiency, and positive patient experiences.
• Every day brings new opportunities to problem-solve, connect with people, and keep the clinic running smoothly.

Minimum Acceptable Qualifications

1. High school graduation or equivalent.
2. One year (12 months) of experience:
   1. comparable to that performed at the Dental Clinic Clerk I level of this series
      OR
   2. Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution

Preferred qualifications:
This person must be an experienced dental assistant with knowledge of dentistry. Should possess; knowledge (and have experience) working chair-side, taking most types of dental radiographs, knowledge of dental procedures, techniques, terminology and practice. Computer skills are necessary to perform some of the clerical duties. In addition, this staff person must demonstrate the ability to effectively communicate and work harmoniously with patients, parents, staff, students and faculty. This position requires a high degree of interpersonal skills. Ability to communicate effectively in person and by telephone.

FLSA: Non-Exempt Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident.

Classification: State Universities Civil Service System Classification Number: 0763 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu .

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Employer Southern Illinois University Edwardsville

Address 1040 Rendleman Hall

Edwardsville, Illinois, 62026

Website https://www.siue.edu/