IT Administrator II at Fullscript – Ottawa, Illinois

IT Administrator II

About Fullscript
Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people.Join us and shape the future of care.
As an IT Administrator II , you will serve as a technical escalation point, own the administration of key systems, and help drive improvements across our infrastructure and support processes.What you'll do:

• Troubleshoot helpdesk requests and serve as an escalation point for more complex issues across both Mac and Windows environments.
• Create, triage, and resolve support tickets while determining appropriate priority levels.
• Administer and support SaaS applications, including provisioning, deprovisioning, access management, and basic troubleshooting.
• Act as the administrative owner for one or more IT systems (e.g., MDM, identity, or endpoint management platforms).
• Support device management operations including enrollment, configuration, compliance, and OS updates.
• Assist with monitoring system availability, network performance, and device health.
• Collaborate with teammates and cross-functional partners to resolve issues and improve processes.
• Write and maintain clear and detailed documentation for procedures, configurations, troubleshooting steps, and internal workflows.
• Communicate technical information effectively to both technical and non-technical audiences.
• Support asset management, including hardware tracking, lifecycle updates, and periodic audits.
• Contribute to small and medium-sized IT projects, taking ownership of assigned tasks and driving them to completion.
• Participate in knowledge sharing across the team through documentation, updates, and team meetings.

What you bring to the table:

• 2 - 4+ years of experience in IT support, systems administration, or a related technical role.
• Strong troubleshooting skills with the ability to break down and resolve complex issues.
• Proficiency with MacOS, Windows, and common SaaS administration tools (e.g., Okta, Jamf, Intune, Google Workspace).
• Experience supporting or administering SaaS platforms and cloud-based tools.
• Solid understanding of core IT concepts such as identity management, endpoint security, device configuration, and network fundamentals.
• Strong documentation skills, with the ability to clearly outline processes, configurations, and resolutions.
• Ability to work independently, prioritize effectively, and stay organized in a fast-paced environment.
• Excellent communication skills and comfort interacting with employees at all levels of the company.
• A willingness to learn, take ownership, and step outside your comfort zone when needed.

Bonus if you have:

• Experience administering Jamf and/or Intune.
• Experience with Okta, identity governance, or access workflows.
• Network+ or A+ Certification (or equivalent knowledge).
• Basic scripting experience (Bash, PowerShell, or Python).
• Experience participating in IT projects or system rollouts.

What we can offer you:

• Generous PTO and competitive pay
• Fullscripts RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Discount on Fullscript catalog of products
• Ability to work Wherever You Work Well*

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscripts total rewards package.
Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. Were not able to respond to individual messages about open roles on email or social channels.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
Learn More
www.fullscript.com@fullscriptHQ on instagramLets make healthcare whole

$63,600 - $75,900 a year