Bilingual Licensed Insurance Customer Service - Spanish at Armando Montejano - State Farm Agency – POMONA, California

Bilingual Licensed Insurance Customer Service - Spanish

Location: POMONA, CA, 91768
Salary: $45000.0 - $70000.0/year
Experience: 1 Year(s)

Job Title: Bilingual Insurance Customer Service Representative (English/Spanish) - Base + Commission - State Farm
Job Description:
Join a top-performing State Farm agency! We are seeking a Bilingual (English/Spanish) Licensed Insurance Customer Service Representative to support client relationships, policy management, and insurance sales support. If you are an experienced, licensed professional who is self-motivated and passionate about customer care, we want to hear from you.

This position offers competitive base pay, commissions, paid time off, and long-term career growth in the insurance industry.

Responsibilities Include:

• Build lasting relationships with policyholders and prospects
• Provide outstanding customer service by phone, email, and in person
• Support clients with insurance quotes, policy changes, billing questions, claims assistance, and coverage education
• Conduct needs-based policy reviews to identify gaps in coverage
• Help retain and grow the agency's book of business through professional, reliable service
• Schedule appointments, manage follow-ups, and maintain organized client records
• Collaborate with the agency team to achieve goals and deliver a positive customer experience

What We Offer:

• Base salary plus uncapped commission
• Paid Time Off (vacation, personal, and sick days)
• SIMPLE IRA Retirement Plan
• Career growth opportunities within the agency
• Valuable hands-on experience with a trusted insurance brand
• A supportive, team-oriented work environment

Qualifications:

• Must be Bilingual in English and Spanish
• Must have an active Property & Casualty Insurance License OR Life and Health License prior to start date
• Must have job tenure with current employer for at least one year
• Minimum 1 year of experience in insurance customer service, insurance sales, or as an insurance account representative
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Team-oriented and proactive in problem-solving
• Dedicated to customer satisfaction and continuous learning
• Familiarity with agency management software and general computer proficiency

About Us:

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Our team members work directly with the agent to serve customers and help grow the business through value-driven service, sales, and support.

Apply Today:
If you're ready for a rewarding insurance career with long-term potential, submit your resume now. We will contact qualified candidates for the next step in the hiring process.