Program Manager - Goodreads/Volunteers at Goodwill Industries Of South Mississippi – Biloxi, Mississippi

Position Overview

The Program Manager-GoodReads/Volunteers is responsible for assisting and supporting the Goodwill of South Mississippi’s (GISM) GoodReads and Volunteer Programs. This position is responsible for coordinating all aspects of the local GoodReads program in their assigned area. They are responsible for promoting the GoodReads mission and the logistics of the program at their host site(s) and community. This independent thinker must possess strong communication and interpersonal skills to meet the broad instructions from management to fully meet programmatic goals for assigned area. This position is also responsible for the Volunteer Program throughout GISM.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver support, plan and schedule volunteer initiatives, events, and activities with the intent of increasing awareness of GoodReads through education and relationship building, while working collaboratively with internal stakeholders and external customers in the assigned area.
• Promote the local GoodReads program and distribute services to manage consistent delivery of books and services demonstrating the importance of the GoodReads program.
• Maintain inventory levels to expeditiously respond to the needs of orders from participants, direct local program volunteers, and additional inventory when needed.
• In coordination with the Director of Vocational Programs, including the acquisition of budgets, seek programmatic opportunities to support the objectives of the volunteer-driven program.
• Responsible for managing event timelines and working within budget; meet with the Director of Vocational Programs to assist the GoodReads manager with grant or other local area funding opportunities.
• Serve as a liaison to the program team members, internal stakeholders, volunteers and community program service recipients.
• Manage Volunteer Program for Retail and other locations.

• Attends team meetings, training, seminars, and team meetings as assigned.
• Brings a winning attitude, energy, passion for service quality, and customer focus to the team. Motivates, influences, and demonstrates high-performing behavior.

• Maintains a sense of decorum, exercises discretion, and assures confidentiality in discussing and presenting sensitive information.

• Follows Goodwill Core Values of Be Accountable. Be Collaborative. Be Awesome!
• Participates in CARF audit as needed.
• Prepares and conducts public presentations to promote GoodReads and other Goodwill programs.
• Other duties as assigned by Director of Vocational Programs.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Ability to communicate proficiently, to include public speaking
• Ability to drive results
• Initiative to motivate and succeed
• Customer/client focus
• Technical knowledge
• Knowledge of performance management guidelines
• Ability to lead a team
• Problem solving/analysis
• Strong organizational Skills
• The ability to build a productive team
• Knowledge of business acumen

Education and Experience

Bachelor’s degree or equivalent experience. 5 years in business development or relationship management. 3 years in a management position.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.