Senior Loan Operations Specialist at Community Bankshares Inc. – LaGrange, Georgia

Community Bank & Trust West Georgia

Community Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers.

Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers. Whether it’s supporting local businesses, fostering financial literacy, or driving community growth, we prioritize building strong, long-term relationships based on trust and collaboration.

At Community Bank & Trust, we blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers' success, from rural towns to urban centers across the nation.

Community Bank & Trust West Georgia: Serving rural communities, empowering underserved markets and making our community nationwide.

Position Summary:

The Senior Loan Operations Specialist is responsible for servicing the Bank’s loan portfolio providing guidance and direction to the Loan Operations Team. The role assists in ensuring the efficient, accurate, and compliant processing, servicing, and reporting of a broad range of loan products, including mortgage, consumer, small commercial, and lines of credit.

The Specialist maintains high operational and service standards, supports internal and external customers, and ensures adherence to all applicable regulatory requirements and Bank policies. The position works collaboratively with department managers, officers, and subsidiary partners to facilitate effective workflows, resolve complex operational issues, and foster strong cross-functional relationships throughout the organization. This is a hybrid position and will require weekly onsite availability.

Job Duties / Responsibilities

• Provide day-to-day guidance and support to the Loan Operations team to ensure consistent, efficient, and accurate processing.
• Assist in ensuring all loan processing, servicing, and reporting activities comply with applicable regulatory requirements, internal policies, and procedures.
• Monitor operational workflows to identify inefficiencies, risks, or control gaps and recommend or implement process improvements.
• Review and resolve complex loan servicing issues, escalations, and exceptions in a timely and professional manner.
• Support internal and external customers by responding to inquiries, resolving concerns, and ensuring high service standards are maintained.
• Collaborate with department managers, officers, and subsidiary partners to maintain effective communication and coordinated workflows.
• Assist with loan reporting, reconciliations, and data accuracy to support management, audit, and regulatory needs.
• Participate in audits, examinations, and internal reviews by providing documentation, explanations, and corrective actions as required.
• Serve as a subject matter resource for loan operations processes, systems, and regulatory requirements.
• Support training, knowledge sharing, and cross-functional collaboration within the Loan Operations team.
• Promote strong internal controls, operational consistency, and continuous improvement across loan operations functions.
• Complete all assigned mandatory and regulatory training within required time frames.
• Maintain a work area that ensures the safety and confidentiality of all customer records and transactions.
• Understand and comply with Bank Secrecy Act and Anti-Money Laundering Policies and Procedures as appropriate.
• Confidently embody the values of CBT.
• Represent Community Bankshares Inc and/or its subsidiaries in the community and at community events as appropriate.
• Perform all other duties as assigned.

Required Skills/Abilities:

• Strong leadership, team management and interpersonal skills.
• Excellent communication (written and verbal) and problem-solving skills.
• In-depth knowledge of loan processing and servicing functions
• Strong critical thinking and attention to detail
• Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions.
• Understand and apply statutory and regulatory compliance matters as appropriate for your position.
• Proficiently utilize a computer and the software applicable to this position.

Education and Experience:

• High School diploma or equivalent preferred.
• Minimum of 5 years in servicing environment. USDA/SBA and mortgage real estate experience a plus.
• Demonstrated excellence in working with peer teams across organizations.
• Proficiency in using Microsoft Office Suite and banking software programs and platforms.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

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Note:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The pay range for this role is:
60,000 - 72,000 USD per year(Remote (LaGrange, Georgia, US))