Medical Assistant - Full Time in Traverse City at Planned Parenthood of Michigan – Traverse City, Michigan

LOCATION: Traverse City Planned Parenthood Health Center

REPORTS TO: Health Center Manager

PAY RATE: $18.75 per hour

SCHEDULE: Approximately 37.5 hours per week - Monday through Friday

POSITION PURPOSE: The purpose of this role is to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission. Our medical assistants provide quality reproductive and family planning services to patients through clerical, educational, and laboratory duties. This role gathers patient information, identifies concerns, and provides information to other medical professionals in order to provide services and meet patient needs.

Does this sound like you?

A strong commitment to Planned Parenthood’s mission and values

The ability to demonstrate respect, relate to, and care for diverse populations and communities

Excellent customer service skills and a commitment to providing the highest quality of compassionate care for patients

Strong team work skills, and the ability to work well with a team of Medical Assistants and other health center staff such as Clinician, RNs, and Physicians

If you love the idea of making an impact on your community with a strong mission-oriented organization, we want to hear from you! You will be an integral part of our culture which fosters a commitment to our workplace values: respect, caring, support, teamwork, collaboration, accountability and responsibility.

High School diploma or GED

Excellent customer service, organization, and communication skills

BENEFITS: Medical, Dental, Vision, STD/LTD/ Life and ADD, FSA, Generous PTO program and free healthcare at PPMI clinics for you and your immediate family!

•Maintain patient records and enter information into electronic health record (EHR) systems.

•Responsible for patient education, preparation, support of patient and physician prior to, during and after procedure(s). Procedures include but aren’t limited to: abortion, colposcopy, IUD insertion, LEEP, and vasectomy.

•Participate actively and strives towards patient access and demand goals.

•Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.

•Integrate equity and inclusion best practices into all job functions and patient interactions.

•Promote productivity, patient donations, outreach and other identified business goals.

•Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.

•Perform other duties and responsibilities as assigned.

•Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.

•Greet patients and visitors in person or on the phone and schedule appointments as needed. Refer calls to other providers for services that are out of the PPMI scope.

•Assist patients with check in process and paperwork completion.

•Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.

•Assess patients’ financial resources including eligibility for available programs and insurances.

•In accordance with PPMI cash handling policy and procedures, collect all fees.

•Record financial and billing transactions in the practice management system.

•Under the direction of a physician or clinician, dispense medication and supplies to patients.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.