Cash Management Representative at TreviPay – Overland Park, Kansas
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About This Position
The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fastpaced, highvolume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detailoriented, customerfocused, and able to work efficiently while meeting quality and performance expectations.
Primary Job Duties:
The Cash Management Representative’s primary job duties include activities crucial to the accurate and timely application of payments. These duties include but are not limited to the following activities:
· Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
· Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
· Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
· Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
· Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
· Issue refunds when funds cannot be applied as remitted
· Provide excellent service to both internal and external customers
· Escalate more complex cases/requests to higher-level staff, when appropriate
· Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance
Experience & Education:
· College degree or equivalent work experience preferred.
Competencies:
The individual must demonstrate:
· Ability to work both independently and as part of a larger, interdependent team
· Strong oral and written communication skills
· Analytical & critical-thinking skills to resolve challenges independently
· Good judgment & decision making
· Ethical behavior & trustworthiness
· Strong math and accounting skills
· Proficiency with Microsoft Office products (Excel, Word, Outlook)
· Ability to meet/exceed both quality and productivity expectations simultaneously